The Best Enterprise Content Management Software According to G2 Crowd Winter 2016 Rankings, Based on User Reviews

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Three platforms earn Leader status while OnBase by Hyland tops overall satisfaction rankings

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G2 Crowd, the world’s leading business software review platform, today released the Winter 2016 Enterprise Content Management Software GridSM report to help businesses make the best technology decision. OnBase by Hyland, IBM ECM and Perceptive Software were named Leaders in the report, receiving strong customer satisfaction scores with a large market presence. Additionally, M-Files DMS, Laserfiche and SpringCM were named High Performers, earning strong customer satisfaction marks with smaller market presence scores. OnBase by Hyland earned the highest overall satisfaction score while SharePoint earned the highest overall Market Presence score.

The GridSM leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender, or Niche.

Key Findings:

Key findings revealed that despite the growing cloud trend, a majority of Enterprise Content Management software is still deployed on-premise, with only 22 percent of software installations taking place in the cloud. Additionally, user feedback revealed that implementing new software required an average of five months to go live, reflected in the low average ease of setup score of 72 percent.

Reviewer satisfaction scores by product were wide ranging across the board, spanning from 11 percent to 96 percent. Overall, the Enterprise Content Management Software garnered mediocre ratings, with all satisfaction feature categories averaging between 71 percent and 84 percent.

Since the Spring 2015 Grid report, analysis revealed OnBase by Hyland moved from High Performer to Leader as it increased its market presence score by four points. Additionally, IBM ECM experienced considerable performance increases as it moved from Contender to Leader as its overall satisfaction score increased by 10 points.

About the Enterprise Content Management Software GridSM report:
●    The report is based on more than 200 reviews written by business professionals.
●    Of the roughly 40 products listed in G2 Crowd’s enterprise content management category, the ranked products each received 10 or more reviews to qualify for inclusion on the GridSM.


About G2 Crowd, Inc.

G2 Crowd, the world’s leading business software review platform, leverages its 44,000-plus user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to

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Shasta Smith
G2 Crowd, Inc.
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