Inference Solutions and CVT Enter Reseller Arrangement for Cloud IVR and Contact Automation Platform

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Inference Solutions today announced entry into a reseller agreement with unified communications solution provider CVT.

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We’re excited to enter into the next stage of growth, with CVT as our Australian reseller and integration partner

Inference Solutions today announced entry into a reseller agreement with unified communications solution provider CVT.

Inference Solutions supplies Inference Studio, the leading cloud based IVR and contact automation platform both locally and in Australia. “We’re excited to enter into the next stage of growth, with CVT as our Australian reseller and integration partner,” says Callan Schebella, CEO of Inference Solutions. “We chose CVT due to their deep domain knowledge, technical expertise and most importantly for their excellent reputation in the market place for exceeding customer expectations in delivery” said Mr Schebella.

William Dor, Managing Director of CVT said “With their innovative and cloud based solution set, Inference are making advanced voice technology accessible to a wider user-base. As an integrator this allows us to focus on what we do best, delivering successful solutions to the customer in a timely and cost-effective manner.”

Inference is growing rapidly in the APAC market, with several blue chip customers joining the Inference family of customers in the last few months. In the United States, over 25 telecommunications carriers have already invested in the platform.

“Organisations are tired of hearing from traditional vendors that contact automation technology is complex. It’s often used as an excuse for low delivery speed, high purchase costs and the need for highly skilled and very expensive professional services to develop and make changes” says David Stone, VP of Sales, APAC for Inference Solutions. “We adopt a ‘services lite’, simple to deploy approach to our business model; that’s why we are growing so rapidly. This partnership with CVT will help to accelerate that growth even further, and get our easy to use products into the hands of more customers, faster.”

About Inference Solutions

Inference is a global leader in the design and development of sophisticated cloud-based call automation and IVR solutions. From an easy to use, browser-driven interface, Inference is able to deliver solutions from simple inbound IVR services to complex pre-routing and outbound services using speech recognition and text-to-speech to service providers and their customers. The result is self-service, cost-effective applications that complement and enhance the Unified Communications and Call Centre offering. Inference has offices in Australia and United States. More information about Inference Solutions can be found at http://www.inferencesolutions.com

About CVT

CVT is a leading Australian vendor and integrator of added value communications applications specialising in end-to-end solution delivery and ongoing high-touch customer support. Central to their operation over the last 20 years has been the focus on “not letting the customer down” and CVT has built an enviable reputation in the industry for successful and ongoing project delivery. More information about CVT can be found at http://www.cvt.com.au.

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Siobhan Feldt
@InferenceSol
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