ZOOM Expands Footprint in Asia Pacific, Opens Sydney Office

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First office in Australia to support expanding reseller and customer base in Australia and New Zealand.

ZOOM International

New Sydney office, ZOOM's eleventh office globally, can be reached at the phone number +61 2 9091 8030.

The Australian market has been our number one growth market since we opened the Asia Pacific region just over a year ago.

Today, global workforce optimization software company ZOOM International announced the opening of a new office in Sydney, Australia, to support ZOOM’s growth across Asia Pacific and increase its ability to help contact centers and back offices in the region to make better customer connections, address compliance and service challenges and create excellent customer experiences.

The Sydney office will join ZOOM’s Chiang Mai, Thailand, office as the second serving the APAC region. It is the company’s eleventh office globally. ZOOM’s Sydney office will be staffed with a sales team and will focus on growing relationships with customers and channel partners across Australia and New Zealand.

“The Market Street office location in the heart of Sydney’s CBD allows us to be closer to our customers,” said Chris Lounsbury, Director of Asia Pacific Region at ZOOM International.

“We’re excited to be growing our presence in Australia,” Lounsbury continued. “The Australian market has been our number one growth market since we opened the APAC Region just over a year ago. We feel we can better serve our customers the closer we are to them, and establishing an office in Sydney is the first step in that process.”

ZOOM International President Brian Shore noted that “customer experience is our top priority, which requires a local touch, especially internationally. Australia represents an incredible opportunity due to similar cultures, language and business ethics. We are very excited to invest in our local markets and feel Australia will create an immovable cornerstone for growth within APAC.”

ZOOM offers a complete suite of tools that make it easy contact centers and back offices in Australia and New Zealand to improve their operations using the company’s software for voice and screen recording, quality management, speech analytics and workforce management, including premium 24-7 multilingual customer support.

The new Australian office is located at Level 26, 44 Market Street, Sydney NSW 2000. It can be reached at +61 2 9091 8030.

About ZOOM International:
ZOOM International, a global technology company, gives contact centers the tools they need to make better customer connections, address compliance and service challenges while ensuring excellent customer experiences that enhance their competitive advantage.

By using ZOOM products business managers better understand why customers contact them, how their agents handle customers and how customers feel about the service they receive.

ZOOM is a privately owned company in operation since 1999 with more than 1,400 customers and eleven offices worldwide. ZOOM supports a diverse customer base in two centers of operations: Prague, Czech Republic & Franklin, TN, USA. Learn more at http://www.zoomint.com

For further information, please contact:
Contact: Christopher Lounsbury, Director of Asia Pacific Region
Phone: +66 898520005
Email:    christopher.lounsbury(at)zoomint(dot)com

Media Contact: Kveta Vostra, Director of Communication
Phone: +420 222 554 111
Email:    kveta.vostra(at)zoomint(dot)com

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