EHR Interoperability Breakthrough Powers Referrals, Care Coordination and Clinically Integrated Networks

Share Article

Infina Connect announces universal electronic exchange of clinical documents, greatly reducing the need for costly interfaces and private HIE’s to support value based care.

Infina Connect Logo
We set out to enable providers to coordinate referrals and transitions of care in a highly effective and efficient manner. Along the way, it became clear that solving the interoperability problem was the next logical step.

Infina Connect, the leading provider of SaaS referral coordination solutions, today announced the release of ICC Direct, a significant breakthrough in standards-based interoperability and care coordination that lets a patient’s healthcare providers easily share clinical records with other providers and team members, no matter where they work or which electronic health record (EHR) they use.

ICC Direct - a new capability built into Infina Connect’s Intelligent Care Coordinator (ICC) - leverages the secure messaging capability built into all 2014 edition Certified EHRs, access to the Surescripts Clinical Direct Messaging solution via the nation’s largest health information network, and universal delivery capability to accomplish this breakthrough. With ICC Direct, healthcare providers are able to automate the creation of new ICC referrals from any certified EHR and electronically exchange documents with any provider anywhere, including Meaningful Use Stage Two- compliant exchange of Consolidated CDA (C-CDA) documents such as Continuity of Care Documents (CCD’s). More importantly, ICC Direct connects the relevant clinical information from the EHR directly to the referral workflow in ICC, making it easier for providers using ICC to provide effective closed loop care coordination.

“We’ve been using ICC for many years to close the loop on patient care,” said Kelly Crisp, Director of Health Information & Technology, Raleigh Medical Group, a 29-provider internal medicine and gastroenterology group with 4 main and 11 satellite locations in the Raleigh, NC area. “Now with ICC Direct, our referral process is even more efficient with little to no workflow integration changes, and we can easily meet the 10 percent electronic transmission requirement for Meaningful Use Stage Two.”

In addition to gaining the visibility into patient information that is necessary to effectively manage populations, ICC Direct’s simplified access to contextually relevant clinical information represents a key differentiator for health systems and ACO’s interested in improving outcomes and expanding their provider networks.

Providers nationwide have been struggling to share information electronically due to technology systems that are unable to easily communicate with each other, with the top barriers cited as cost, vendor support and technical difficulty. The transition to value-based contracts has led healthcare organizations to invest in expensive interfaces, integrations, and private HIE’s to exchange information as patients transition across care settings and providers. ICC Direct greatly reduces the need for these costly and time-consuming investments, enabling all providers to share information electronically and seamlessly coordinate care across care settings for about what it costs to fax. As a result, ICC Direct eliminates the top interoperability barriers to population health management and the success of value-based healthcare.

“The primary reason providers need to communicate with each other is because they have a patient in common,” said Mark Hefner, CEO of Infina Connect. “We set out to enable providers to coordinate referrals and transitions of care in a highly effective and efficient manner. Along the way, it became clear that solving the interoperability problem was the next logical step, and that’s what ICC Direct does – more effectively and affordably than any other solution on the market today.”

Referring providers using ICC Direct can also easily meet the “10 percent electronic transmission” requirement of Meaningful Use Stage Two, Objective 15, Measure 2, even if the consulting provider is unable to receive Direct messages. Many providers have had difficulty meeting this requirement. Adherence to Meaningful Use is required for providers to receive incentives, participate in population health contracts, and avoid payment penalties.

About Infina Connect
Infina Connect is the leading provider of SaaS referral coordination solutions, and the first to be adopted by a majority of providers across a major metropolitan area. Infina Connect enables providers to optimize placement of referrals within high value networks and electronically perform closed loop referrals to coordinate patient care, improve patient health and maximize revenue. Infina’s electronic exchange of clinical documents also enables providers to comply with the electronic document exchange requirements of Meaningful Use Stage Two (Objective 15) and the CMS Chronic Care Management program. For more information, visit

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Ginny Mahaney
Infina Connect
+1 (919) 378-2181
Email >
Follow >
Visit website