Enterprise Strategy Group Publishes Customer Sentiment Research on Dell-EMC Merger

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New data finds customers’ reactions to be exceedingly positive

ESG Survey of Dell-EMC

This ESG TechTruth highlights one of the key findings of ESG's customer sentiment research on the pending deal between Dell and EMC

"After weeks of reading industry analyst comments that varied from bullish to wildly negative on the prospects of the Dell-EMC deal, we thought hearing from the actual customers of both companies would be the best way to judge the merger."

The Enterprise Strategy Group (ESG), a leading IT research, analysis, and strategy firm, today published an ESG Brief detailing the results of a recent survey into the reactions of Dell and EMC customers to the news of the companies’ pending merger. The research was conducted several weeks following the deal’s announcement October 12th, and found that customers of both companies, by large margins, have positive impressions and expectations of a combined Dell and EMC.

ESG’s research explored the anticipated benefits that a combined Dell-EMC might offer respondents’ organizations, and found that the majority of respondents expect the merged company to provide more complete and innovative solutions across the board. But any merger the size and scale of the planned marriage of Dell and EMC will present areas of concern for customers. ESG’s survey revealed that the top concern among customers is the companies’ ability to execute in the short term, perhaps due to the distraction of the impending deal. However, more than a quarter of respondents said they had no concerns about the merger.

“After weeks of reading industry analyst comments that varied from bullish to wildly negative on the prospects of the Dell-EMC deal, we thought hearing from the actual customers of both companies would be the best way to judge the merger,” said ESG Founder and Senior Analyst Steve Duplessie. “The results from our survey surprised even us. Real customers with real budgets were really favorable on what the deal means to them.”

The ESG Brief, Dell-EMC Customer Sentiment Analysis, detailing the results of the survey and the methodology of the poll, is available for free at esg-global.com.

About Enterprise Strategy Group
Enterprise Strategy Group (ESG) is an integrated IT research, analysis, and strategy firm that is world-renowned for providing actionable insight and intelligence to the global IT community. Recognized for its unique blend of capabilities—including market research, hands-on technical product validation, and expert consulting methodologies such as the ESG Strategy Lifecycle—ESG is relied upon by IT professionals, technology vendors, investors, and the media to clarify the complex.

For more information visit: http://www.esg-global.com.

Media inquiries, contact:
Adam Sell, ESG
(508) 244-4127
adam.sell(at)esg-global.com

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Adam Sell
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