Our contact center team was built over time to ensure we have the experience, knowledge, capabilities, and depth to produce the excellent customer service required to become a UCCE advanced technology partner
Chicago, IL (PRWEB) December 01, 2015
Tympani Inc., announced today that it has achieved the Unified Contact Center Enterprise Authorized Technology Provider (ATP) status from Cisco. This designation recognizes Tympani as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Contact Center solutions targeted to the high-end enterprise contact center marketplace.
Ed Kapelinski, President of Tympani stated, “As an important strategic piece of our consultancy, our contact center team was built over time to ensure we have the experience, knowledge, capabilities, and depth to produce the excellent customer service required to become a UCCE advanced technology partner. We look forward to serving the needs of new and existing UCCE customers.”
To qualify for Cisco Unified Contact Center ATP status, Tympani had to meet a number of requirements, from achieving the Cisco Advanced Unified Communications Specialization to maintaining high levels of customer satisfaction. Channel partners must have staff that can fulfill specific job responsibilities. Partners are also required to build a lab for development and customer-fault replication. The lab must contain current, upgraded and maintained Cisco Unified CCE solutions, each configured for real world testing to simulate actual end-user conditions.
The Cisco Authorized Technology Provider (ATP) Program is part of Cisco’s go-to-market strategy for emerging technologies. The program helps Cisco to define the knowledge, skills and services that channel partners need to successfully sell, deploy and support an emerging technology. As the market changes, an ATP may be discontinued or evolve into a Cisco specialization.
Tympani Inc. is an IT consulting and engineering firm with one purpose: to help its corporate clients be confident in their IT decisions. Tympani's process-oriented approach identifies the best technology for the client's business and IT lifecycle needs. Tympani consultants combine business experience and technical expertise to provide comprehensive services-from technology assessment to consultation, implementation and management of IT infrastructure, cloud computing, unified communications, contact center, and disaster recovery. Headquartered in suburban Chicago, Tympani works with mid-market and enterprise clients nationwide to support their business strategy with optimal IT solutions.
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