CBT Nuggets Announces ITIL® Course

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New video training course with Chris Ward covers how to improve the delivery of IT services.

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CBT Nuggets announces the release of a new video training course, "ITIL® Intermediate Lifecycle: CSI."

During the 49-video course, CBT Nuggets trainer Chris Ward focuses on the Continual Service Improvement module of the ITIL® Lifecycle, and covers topics such as the CSI approach, the Seven-Step Improvement Process, ITSM governance, and more.

"The ITIL® framework is known globally for providing a map/compass for organizations to successfully deliver IT services to their customers, both internal and external, " Ward said. "With ITIL® - Continual Service Improvement, you get the foundation for increasing the efficiency, maximizing the effectiveness, and optimizing the cost of those services. If you are an IT professional, this helps you understand a lot of the "why" we need to maintain continuous improvement of our services, processes, and skills."

This training is associated with ITIL's® Continual Service Improvement exam.

"ITIL® Intermediate Lifecycle: CSI" is available as part of a CBT Nuggets subscription. Subscriptions are available for individuals or teams, and can be paid monthly or yearly.

About CBT Nuggets: CBT Nuggets creates on-demand IT training for individuals and teams that is available 24/7, from any device.

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Katherine Rice
CBT Nuggets
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