The Best VoIP Software According to G2 Crowd Winter 2016 Rankings, Based on User Reviews

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Four platforms earn Leader status while tops overall satisfaction rankings.

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G2 Crowd, the world’s leading business software review platform, today released the Winter 2016 VoIP Software GridSM report to help businesses make the best technology decision. Skype, Google Hangouts, Viber and Mitel Unified Communications were named Leaders in the report, receiving strong customer satisfaction scores with a large market presence. Additionally, and Jive Hosted VoIP were named High Performers, earning strong customer satisfaction marks with smaller market presence scores. earned the highest overall satisfaction score while Skype earned the highest overall Market Presence score.

The GridSM leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender, or Niche.

Key Findings:

Key findings revealed that among many benefits listed by users if VoIP solutions, improved collaboration and sales performance were highlighted as the most positive externalities. Additionally, the five products (, Skype, Google Hangouts, Jive Hosted VoIP and Viber) on the Winter 2016 VoIP GridSM with the highest customer satisfaction were all cloud-based versus on-premise.

Other key findings revealed the importance of mobility for VoIP products. All products in the Winter 2016 VoIP GridSM offer both iOS and Android mobile applications, which is vital for VoIP users. These mobile applications significantly extend and enhance the VoIP features of a product, such as receiving calls remotely.

About the VoIP Software GridSM report:
●    The report is based on more than 800 reviews written by business professionals.
●    Of the roughly 70 products listed in G2 Crowd’s social media suites category, the ranked products each received 10 or more reviews to qualify for inclusion on the GridSM.


About G2 Crowd, Inc.

G2 Crowd, the world’s leading business software review platform, leverages its 44,000-plus user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to

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Shasta Smith
G2 Crowd, Inc.
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