SmartAction a Nominee for Los Angeles Business Journal’s 2015 Patrick Soon-Shiong Innovation Awards

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Held on November 18, 2015, the LABJ recognized SmartAction as one of the top, innovative companies in Los Angeles.

SmartAction announced today that the company was recognized as a Nominee in the Sixth Annual Patrick Soon-Shiong Innovation Awards. The event was held on November 18, 2015, and the event supplement was released on November 23, 2015.

The Innovation Awards is a special award program created to honor and acknowledge the people and organizations in the greater Los Angeles area that continue to stretch the boundaries and have proven to be leaders in innovation. The awards dinner, held at the Four Seasons Hotel in Beverly Hills, CA, recognized all honorees, finalists, and nominees.

SmartAction specializes in voice self-service using Intelligent Voice Automation (IVA®). IVA® is a disruptive call automation solution that takes ground-breaking artificial intelligence and infuses it with state-of-the-art speech recognition capabilities, creating a customer service experience that rivals that of a live agent. The company also has implemented an inventive service model, which offers ongoing client consultation and application enhancements. SmartAction CEO Tom Lewis said of the acknowledgment, “We are pleased to be recognized as an innovator in the region. Having said that, we are always looking for ways to build on that innovation and create a superior customer experience.”

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Charlie Schrier
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