Altura is awarded Partner in Customer Excellence distinction from Avaya

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Avaya identifies and rewards channel partners, who achieve significantly higher scores in customer satisfaction

Altura Communication Solutions, a leading provider of unified communications, networking solutions and managed services, today announced it has received Avaya’s prestigious “Partner in Customer Excellence Award.” Avaya, a leading provider of business collaboration solutions, awarded Altura the designation based on Altura’s exceedingly high customer satisfaction rating. To achieve this designation, a partner must receive superior customer satisfaction scores in demonstrating responsiveness to customer issues, overall product knowledge, and service capabilities in correcting customer issues.

The announcement of this key partner designation coincides with Altura’s Sentinel Edge Cloud expansion and its 24/7 Network Operations Center (NOC) located in Fullerton, CA. Equipped with one of the industry’s most sophisticated Cloud managed services, the Altura NOC provides a proactive watch and remediation over its customers’ Avaya infrastructure, allowing it to deliver outstanding customer service and support and earn the Partner in Customer Excellence designation.

Altura’s Vice President of Services, Tim Henion, says “Having the capability to support our Avaya customers with a complete, and proactive coverage of our customers’ infrastructure, every hour of every day, is paramount in providing excellence in customer service. The Partner in Customer Excellence Award is recognition of our team’s commitment to service excellence and dedication to our customers. Altura continues to invest in our capabilities to continually improve and enhance our managed services capabilities for our customers.”

About Altura

Altura Communication Solutions, with offices nationwide, is one of Avaya’s largest Platinum authorized Business Partners and a leading provider of communication-enabled solutions and managed services to enterprises. For nearly two decades, enterprises throughout North America have trusted Altura with solving their business issues. Altura’s top-rated and industry leading service, combined with key strategic partnerships across a full suite of converged voice, video, wireless, security and data network solutions, providing the highest business value to our customers. Please visit us at


Altura Communication Solution
Mark Izumi

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