Connect First Experiences Growth Through Departmental Restructuring and Hiring

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Connect First, an award-winning cloud-based contact center solutions provider, embraces tight partnerships, internal development and operations growth, and future acquisitions to propel their industry forward

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We know that focusing on our core values – dependability, reliability, and stability – will serve us well in our customer relationships and our technology offerings.

With an undeniable passion for customer-centric business practices, Connect First is undergoing internal process and organizational changes that will set the stage for growth and continued innovation heading into 2016.

This restructuring process will enable customers to find greater success in their business models; furthermore, a new sales team is focusing on attracting the right customers through a more progressive, consultative sales process developed by Connect First University.

While solidifying their leadership position in the contact center software industry, plans include growth internally as well as through business partnerships and new acquisitions that will only add to the momentum seen in recent years.

“We’re in this for the long haul,” said Steve Bederman, newly elected CEO of Connect First. “We know that focusing on our core values – dependability, reliability, and stability – will serve us well in our customer relationships and our technology offerings.”

Other endeavors that will lead to a surge in market share growth include a new paradigm for customer success and implementation, dedicated technical support and solutions, and a 400% increase to the operations and development teams. Connect First is hiring: join the movement here.

About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.

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Matthew Kristiansen, Media Relations
@ConnectFirstInc
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