AssetOptics Deploys Work Order Management Technology in Public Works for the City of Elgin, Illinois

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AssetOptics, a leader in cloud-based CMMS/EAM solutions, today announced that the city of Elgin, Illinois is nearing completion of a large-scale AssetOptics deployment.

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“AssetOptics never viewed the scope of services as static and instead has worked with us, and incorporated our ideas, to get the best possible outcome,” said Elgin Senior Management Analyst Dan Ault.

AssetOptics, a leader in cloud-based CMMS/EAM solutions, today announced that the city of Elgin, Illinois is nearing completion of a large-scale AssetOptics deployment. The Elgin City Council approved and supported the project as part of a broader improvement initiative using the Salesforce Platform to deliver high-quality services for the City and its citizens at the lowest possible cost.

At project completion, AssetOptics will enable the City to automate initiation, reporting and tracking for nearly every activity in the entire Public Works department. The City will also be using the solution to track and maintain City-owned assets, from street trees, signs and manholes to trucks, bulldozers, tractors and even fire stations.

Elgin ‎Senior Management Analyst Dan Ault, who spearheaded the project, commended AssetOptics and its team for helping the City realize goals that were not initially achievable through the Salesforce Platform. “AssetOptics never viewed the scope of services as static and instead has worked with us, and incorporated our ideas, to get the best possible outcome,” said Ault. “As new technology became available, they were on the forefront of grabbing it and saying, ‘Hey, let’s use this instead.’ The progress has been phenomenal.”

The end-to-end work order management solution is completely mobilized, with Public Works employees in the field being able to enter and update information—and initiate new requests—directly from their mobile devices. Task initiation starts the workflow process, with all actions and activities updating automatically to the 311 Call Center, the contact point for citizens to report a problem. From there, if citizens call to report an issue, they can be informed that the City is already addressing them.

Elgin has also catalogued all of its assets and integrated them into the system. When a citizen notifies the 311 Call Center of a problem that has not been processed, call center personnel can locate the asset in the system and log the complaint or concern, which starts the chain reaction of requests, work orders and other processes that ensure the issue is evaluated and resolved on a timely basis. This global visibility also eliminates duplication of effort, optimizing manpower and equipment usage.

When fully implemented, citizens will be able to directly view relevant asset details, such as the maintenance history of a streetlight or whether a sidewalk has been scheduled for repair. The City is currently tracking and inventorying all of its assets through the system, with inventory granularity extending to such detail items as materials and supplies for fire station personnel. Ault is also rolling out the preventive maintenance component for all the assets in the system, down to street signs, trash receptacles, park benches and more.
“The Elgin City Council had the foresight to recognize how much more effectively the City could manage its municipal infrastructure through technology, and we are gratified by their faith in our solution,” said AssetOptics Founder Mike Edwards. “Their actions stand as a great example to other cities that a visionary outlook on the part of City officials can play a valuable role in streamlining municipal operations.”

About Elgin
Nestled along the banks of the Fox River, Elgin, Illinois is approximately 38 miles northwest of downtown Chicago and is home to more than 110,000 people. The growing city enjoys ready access to public transportation, diverse housing stock and a mix of commercial establishments. Many national and international businesses have taken advantage of Elgin’s close proximity to the Elgin-O’Hare Tollway and to the “Golden Corridor of Technology and Commerce” along Interstate-90. A recent recipient of the Governor’s Hometown Award, Elgin features a nationally acclaimed library system, an array of healthcare options and educational opportunities for all ages. Residents and visitors enjoy a thriving cultural arts community, world-class parks, historical museums and more than 200 places of worship. This vibrant, diverse community is a registered Cities of Service to recognize its volunteer-rich community and history of civic engagement. For more information, visit http://www.cityofelgin.org.

About AssetOptics
Optics is a privately held company with deep domain expertise in enterprise asset management. AssetOptics Facilities, Equipment and Fleet Maintenance for Salesforce is a native Force.com application, benefiting from the reliability, scalability and performance of Salesforce.com’s trusted enterprise cloud computing platform. For more information, visit http://www.assetoptics.com.
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Michael Mackenzie Communications
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