Goliath Technologies was Selected by RHC Holdings to Reduce Logon Times and Proactively Improve the Citrix End User Logon Experience

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Goliath Technologies was chosen by RHC Holdings to improve their end user logon experience

Goliath Logon Simulator

Goliath Logon Simulator

"By using Goliath Performance Monitor and features like Goliath’s real time Logon Duration Report, we dropped the average logon time to 20-40 seconds from 2-5 minutes, much to the delight of our end users." -Kaleb Propst, IT Technician at RHC Holdings

Goliath Technologies’ Goliath Performance Monitor was selected by RHC Holdings—a leading global manufacturer of audiovisual products—to proactively troubleshoot and fix issues related to slow end user logons and improve the end user experience with IT performance monitoring technology purpose built for Citrix XenDesktop 7.6.

“By using Goliath Performance Monitor and features like Goliath’s real time Logon Duration Report, we dropped the average logon time to 20-40 seconds from 2-5 minutes, much to the delight of our end users” said Kaleb Propst, IT Technician at RHC Holdings.

Recently, the executive team and IT Operations team at RHC Holdings made a strategic move to leave their public cloud provider and build their own data center.

Existing end user experience issues that were causing significant pain for RHCs IT team was a key factor in the move to bring IT on premise. Specifically, logons that were averaging between 2-5 minutes which is upwards of 86% higher than the desired logon time.

“We attempted to troubleshoot the logon issues using the standard methods, like finding hot fixes and reading through IT forums. We even opened Citrix support tickets. All to no avail, however, as our efforts to stop the ‘logon bombs’ and identify the root cause of the slow Citrix logons were unsuccessful” said Kaleb Propst.    

It was at this point that Kaleb and his colleagues turned to Goliath Performance Monitor, specifically to get deep visibility into the entire Citrix logon process from the end users’ perspective, and to leverage the technology’s Citrix Logon Duration report for advanced troubleshooting and analysis.

You can read an expanded version of this story to learn more. Kaleb Propst will also be a guest presenter on an upcoming live Citrix logon troubleshooting webinar where he will walk through his process for reducing Citrix logon times from 2-5 minutes to 20-40 seconds.

About Goliath Technologies
Goliath Technologies provides proactive IT Operations software for IT organizations that addresses the evolving challenges of deploying virtual server and virtual desktop infrastructure whether on premise or in the cloud. Our solutions are purpose built for these emerging platforms and application delivery methods, so they are vastly easier to use with greater functionality than alternative legacy products or point solutions. We communicate with existing enterprise frameworks, network centric solutions, and other IT management tools so we complement and extend existing IT investments with our virtual server and virtual desktop specific functionality. Customers include Walmart, Facebook, UHS, the VA, ADP, Verizon Wireless and Office Depot.

For media inquiries, contact:
Goliath Technologies
(855) 465-4284
marketing(at)goliathtechnologies(dot)com

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