CSP and BSP Industry Leaders Support Over 10 Million Users with gen-E Network Service Assurance Contract Renewals

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gen-E, a leading Service Assurance Software and Professional Services company for service providers and companies with large, complex networks announced major contract renewals to provide continued support to their clients’ combined customer base of nearly 10 million consumer and commercial network customers across wireless, cable, telecommunications and business service provider industries.

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Service Providers across the board are struggling to keep up with the rapid emergence of new technologies like SDN and NFV as well as increasing customer demands

gen-E, a leading Service Assurance Software and Professional Services company for service providers and companies with large, complex networks, announced contract renewals with major players in their target market. The contracts, originally signed with gen-E over the past three years will provide continued support to their clients’ combined customer base of nearly 10 million consumer and commercial network customers across wireless, cable, telecommunications and business service provider industries; a sweet spot for gen-E’s mix of software and services.    

Among gen-E’s recent contract renewal wins are one of the top 3 cable telecommunications companies, one of the top 5 wireless telecom network providers and a Fortune 500 business service provider. “Winning contracts is fantastic,” said Marc Hayden, VP of Worldwide Sales and Marketing at gen-E. “But these renewals validate the efforts of the entire gen-E team and confirm that we have the right mix of software and services to delight some of the toughest customers in the CSP space,” added Hayden.

Included in the contract renewals are software licenses for gen-E OpsCenter™ and various IBM Middleware products as well as professional services and managed services provided by gen-E staff across the U.S. In the past year, gen-E has doubled its staff in nearly every discipline to support the growth they have accomplished since their acquisition in October 2014 by Irvine-based private equity fund Lotus Innovations.

gen-E also received the 2015 North American IT Service and Solution Management Customer Value Leadership award from research firm Frost & Sullivan earlier this year; further validating gen-E’s excellence in supporting its customers.

Commenting on the complexity challenges facing service providers today Hayden added, “Service Providers across the board are struggling to keep up with the rapid emergence of new technologies like SDN and NFV as well as increasing customer demands.” Hayden added “Our team has the deepest domain knowledge of anyone in the industry and we will continue to apply that knowledge and a focus on support to not only add new accounts, but build loyalty with our existing customers.” The contract renewals announced today will continue to drive gen-E’s remarkable growth in service assurance software and services.

ABOUT GEN-E
As a leading Service Assurance software and professional services company for Service Providers and companies with large, complex networks, gen-E enables clients to dramatically reduce costs, improve efficiency and deliver higher quality service by providing greater visibility, control and automation of their operational systems.

gen-E offers network software and systems solutions to better manage a broad spectrum of service industry infrastructures, to provide a singular view into the health and performance of a customer’s entire IT and business infrastructure, integrating and consolidating tools and events across business, data center and network operations.

As an IBM Premiere Partner with the highest number of IBM Gold accreditations and IBM Tivoli certifications in the competitive field, gen-E has deep industry knowledge and extensive experience servicing regional and Fortune 500 companies across the North America and EMEA.
gen-E is a part of the Lotus Innovations fund portfolio of enterprise technology companies focused on provided Enterprise IT Professional services and products as SaaS-based solutions to a wide range of industries worldwide.

ABOUT LOTUS INNOVATIONS
The Lotus Innovations Fund, located in Irvine, California, is a private equity fund focused on transforming Enterprise IT Professional Services companies into SaaS-based companies. By operationalizing a repeatable process with Lotus Innovations’ proprietary methodology and embedded management, the fund creates a new paradigm that accelerates growth and valuations.

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Linda Ritchie

Linda Ritchie
gen-E
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