NCPG Releases First Fantasy Sports Consumer Protection Guidelines

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Fantasy sports companies urged to adopt these guidelines developed in conjunction with the industry to cover essential age verification and customer assistance provisions.

Robust consumer protections are essential to build confidence among regulators, legislators and customers

Today the National Council on Problem Gambling released the world’s first fantasy sports consumer protection guidelines. The guidelines outline essential age verification, player information, self-exclusion and data and customer assistance provisions. These guidelines were based on NCPG’s best-practice Internet Responsible Gambling Standards and adapted specifically for the fantasy sports industry. NCPG encourages all fantasy sports companies and organizations like the Fantasy Sports Trade Association and Fantasy Sports Control Agency to adopt these provisions.

NCPG President Wiley Harwell commented: “While we take no position on the legality of daily fantasy sports, we know that some players have developed problems so our goal is to set a clear and high standard for consumer protection.” The guidelines build on the fantasy sports resolution adopted by the Board of Directors on October 8, 2015.

Keith Whyte, NCPG Executive Director noted: “We have been working on these issues for several years and appreciate the support of many individuals and operators in the fantasy sports industry”. Several fantasy sports operators were involved in developing the guidelines and DraftDay is the first to implement these policies. Rich Roberts, President of Sportech/DraftDay said: “As the only B2B daily fantasy operator that has built and operated regulated platforms in other markets, it was important to work with NCPG as we have done previously. Robust consumer protections are essential to build confidence among regulators, legislators and customers”.

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