West's Health Advocate Wins Gold in Best in Biz Awards 2015

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Recognized as Most Customer Friendly Company for best-in-class support and excellent member satisfaction

This award further demonstrates our employees’ dedication to providing members with best-in-class customer service and helping address their healthcare needs.

Health Advocate™, the nation’s leading healthcare advocacy and assistance company and a subsidiary of West Corporation, has been selected as Gold winner in the Most Customer Friendly Company of the Year - Medium category in Best in Biz Awards 2015. The Best in Biz Awards are the only independent business awards program judged by members of the press and industry analysts.

Health Advocate’s solutions are centered on first-rate customer service. In the past year, Health Advocate launched a new customer relationship management solution to provide more seamless service and an enhanced member experience, resulting in improved response times and excellent member satisfaction.

“We are honored to be recognized by Best in Biz Awards for our ongoing commitment to outstanding customer service,” said Michael Cardillo, President and CEO, Health Advocate. “This award further demonstrates our employees’ dedication to providing members with best-in-class customer service and helping address their healthcare needs.”

By helping members navigate the complex healthcare environment, Personal Health Advocates optimize consumers’ healthcare experiences to achieve the best possible outcomes. Health Advocate continuously evaluates and adapts its approach to customer service to address the growth of the business and meet the evolving needs of its more than 40 million members.

The fifth annual Best in Biz Awards program in North America boasted the highest number of submissions to date. More than 600 entries were received this year, from a wide array of public and private companies of all sizes and from a variety of industries and geographic regions in the U.S. and Canada.

Best in Biz Awards 2015 honors were presented in 60 categories, including Company of the Year, Fastest-Growing Company of the Year, Most Innovative Company of the Year, Best Place to Work, Technology Department of the Year, Executive of the Year, Most Innovative Product of the Year, Best New Product of the Year, Marketing Campaign of the Year and Website of the Year.

“I must say that overall, I was very impressed with the entries,” said Sheryl Nance-Nash, Upscale Magazine, judging her first Best in Biz Awards. “It is clear that these companies have a real sense of what’s most important — what the pressing concerns for today’s small business owners are, and they are developing products and solutions that will help them succeed.”

Winners of Best in Biz Awards 2015 were determined based on scoring from an independent panel of 46 judges from highly recognized newspapers, business, consumer and technology publications, radio outlets, and analyst firms.

About Health Advocate

Health Advocate™, a subsidiary of West Corporation, is the nation’s leading healthcare advocacy and assistance company, serving more than 10,000 clients, including many of the nation’s largest companies.

Health Advocate’s award-winning Health Advocacy program helps members navigate complex healthcare and insurance-related issues, saving them both time and money. We also offer a suite of complementary solutions, including Wellness Coaching, EAP+Work/Life and Chronic Care Solutions, among others. Our fully integrated program EmpoweredHealth seamlessly combines our services into a single, convenient member-centric solution, helping individuals efficiently maximize their benefits.

We also leverage the power of pricing transparency, personalized health communications and more to help members make more informed decisions and get more value out of the healthcare system. All supported by a powerful proprietary data analytics engine delivering improved health and financial results.

For more information, visit us at http://www.HealthAdvocate.com

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Courtney Prizer
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