Medical Practices in New York City are Improving Patient Experience and Protecting Online Reputations with the Launch of MedicalReputation.com

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Patient experience and online reviews are two critical issues for physicians today. MedicalReputation.com helps medical practices improve patient satisfaction and protects their online reputation for a low monthly fee.

Improve patient experience and protect medical online reputation

Improve patient experience and protect medical online reputation

“MedicalReputation.com was created to help doctors deal with the two vital issues of patient experience and online reputation,” explained co-founder and Chief Reputation Officer Uri Turk. “It’s designed for the busy neighborhood physician."

Patients have more power today than ever before. Insurers such as Medicare, Blue Cross Blue Shield Massachusetts and others are starting to tie reimbursement rates to patient satisfaction scores through CG-CAHPS, the national standard of patient surveys. Similarly, online doctor reviews have the ability to cause massive damage. Nowadays, a physician's medical reputation is critical to the practice's bottom line.

Physicians need to know how they are perceived by their patients and where the gaps are in their practice. They need to clearly identify patient complaint areas and pinpoint problematic office issues. At the same time, doctors can't ignore their online reputations anymore. Patients are Googling doctors and making decisions based on what they see online. Most negative physician ratings and reviews are non-clinical, consumer-style complaints, but with potential to devastate a practice.

“MedicalReputation.com was created to help doctors deal with the two vital issues of patient experience and online reputation,” explained co-founder and Chief Reputation Officer Uri Turk. “It’s designed for the busy neighborhood physician, who has no time or budget to dedicate to medical reputation management. With a 30 day free trial, they have a tremendous opportunity to take their practices to the next level.”

Benefits:

Patient Survey

  • Receive a tablet with a unique patient satisfaction survey for patients
  • Survey is based on CG-CAHPS, the national standard of surveys

Business Intelligence

  • Receive monthly Business Intelligence reports, analyzing patient surveys & online reviews
  • We analyze and place reviews into one of 30 categories

Alert/Remove

  • Get alerted when a new review/survey is received
  • We screen the review to determine if it can be removed

Deter Negative/Spread Positive

  • Steer patients to our private survey and deter them from posting negative reviews on public sites like Yelp
  • If a 5 star review is submitted the reviewer is contacted to spread it across the web

“I recently signed up with MedRep and saw benefits right away,” said Dr. Jeffrey Rosenblatt DPM, owner of multiple podiatry practices across New York. “The survey that we pass around to patients lets them know we care about their feedback and are working to improve, and helps keep bad reviews in-house. The business intelligence report analyzes online reviews and survey responses, giving us a clear picture of what we need to improve.”

For more information or to sign up for a 30 day free trial, please go to MedicalReputation.com. Email us at info(at)medicalreputation(dot)com or call at 844.4.MEDREP.

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Uri Turk
MedicalReputation.com
+1 844.463.3737 Ext: 0
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@Med_Reputation
since: 03/2015
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