YouCaring Introduces Service Promise to Users

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Real-time access to dedicated team of crowdfunding experts

"The highest level of expert advice and support to help our fundraisers achieve greater success."

YouCaring, the global leader in free online fundraising (, today announced a new Service Promise to its community. The promise underscores the company’s expanded commitment to provide real-time access to the highest level of expert advice and support, as well as the industry’s best interactive technology and tools to help fundraisers achieve greater success.

Real-Time Support
Live chat function provides real-time interaction to help organizers set up campaigns and address questions, problems or other user queries. Organizers are no longer limited to just email support. People often come to YouCaring in a crisis, and YouCaring wants to be there to provide immediate assistance.

Expert One-on-One Coaching
Requests for assistance are handled entirely by trained experts who have extensive experience in crowdfunding and have personally managed and guided campaigns from creation to successful conclusion. We believe that a one-on-one interaction is the most beneficial. No matter what the issue or request, users will not be “bounced around” from person to person to find the expertise they need.

Compassionate Service, Expert Advice
YouCaring’s crowdfunding experts truly care about helping people overcome challenges and realize their goals. Real-time coaching with advice, tips and suggestions is customized for each user and drawn from evaluating tens of thousands of successful fundraising campaigns.

Upholding 95% Customer Satisfaction Rating
YouCaring pledges to answer questions and solve issues as quickly as possible, and to maintain a customer satisfaction rating of 95% or greater.

“Supporting our community with the resources and tools they need to be successful fundraisers is one of our most important obligations,” said Travis Smith, Head of Customer Service for YouCaring. “We always strive to interact with our community members with the utmost compassion and empathy, and provide the expertise to ensure the highest level of support and advice possible.”

Learn more about the YouCaring Service Promise here:

About YouCaring
YouCaring (, the leader in free online fundraising, focuses on Compassionate Crowdfunding™—helping people around the world rally support for important personal and charitable causes. YouCaring believes kindness is powerful and no one should have to face hardship alone. Its community of worldwide donors is more than 4.5 million strong, and to date, more than $335 million has been raised for charitable and humanitarian causes. The company does not charge fees to fundraise, and like its fundraisers, relies on donations from generous supporters to finance its operation. Launched in 2011 and headquartered in San Francisco, YouCaring is on a mission to Unleash Compassion and inspire a movement of global grassroots philanthropy.

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Leonard Lee
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