CCNG Corporate and Partner Members Contribute Thought Leadership and Content for CCNG Members

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CCNG Corporate and Partner members are known for their involvement and engagement in the CCNG Member Network. These corporate and partner members contribute thought leadership, relevant insights, and sharing of topic-related content with CCNG members.

call center performance management, call recording, quality monitoring

CCNG Network - A Professional Peer Network for Customer Contact & Customer Experience Management

CCNG shares our belief ... in the importance of a great customer experience

CCNG International, Inc. is pleased to announce Enghouse Interactive as its newest Corporate Member. Enghouse Interactive specializes in communications software and services that are designed to enhance customer service, increase efficiency, and improve person to person communications across the enterprise.

“CCNG has a loyal membership of customer service leaders that consistently engage with us,” says Scott Logan, VP Marketing – Americas, Enghouse Interactive. “Furthermore, CCNG is easy to work with and helps us achieve our marketing goals.”

Mattersight, a relatively new CCNG partner, uses a suite of innovative personality-based products allowing them to analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight facilitates real-time connections between customers and agents best capable of handling the customer’s needs.

Mattersight recently shared content with CCNG members through a webcast interview entitled “Better CX: It IS Rocket Science!” According to Jason Wesbecher, EVP and Chief Marketing Officer for Mattersight, “We love partnering with CCNG. They share our belief in the value of the call center as well as the importance of a great customer experience, and are always innovating ways to improve both.”

CCNG partner Plantronics considers breakthroughs in audio technology its daily business. Plantronics pioneered the lightweight headset, the mobile headset, noise-cancelling technology, and the personal speakerphone, always driven by a single obsession: remove the barriers to simply smarter communications.

Richard Kenny, Head of Global Contact Centre Marketing for Plantronics, recorded a 10-minute video interview with CCNG’s President and CEO, David Hadobas, on the topics of important trends, recruiting/skillsets, workspace changes, and technology … just one more way CCNG Corporate and Partner Members are sharing their knowledge and expertise with CCNG members.

“Plantronics has enjoyed a very positive relationship with CCNG for many years” says Neil Hooper, Senior Marketing Manager for Plantronics. “The group provides a valuable forum for Plantronics to listen and learn what is really happening in North American customer service, plus the opportunity to share our own perspectives and generate awareness of new technologies that can improve both customer experience and operational effectiveness.”

“It is Corporate and Partner members like Enghouse Interactive, Mattersight, and Plantronics who add value to the CCNG Member Network through the sharing of valuable information and timely content” says Michelle Porterfield, Director of Marketing for CCNG.” “I look forward to 2016 and working with these organizations alongside other Corporate and Partner Members to help drive the discussions with their knowledge and expertise.”

CCNG Partner Members also participate as sponsors in CCNG’s regional half-day and full-day events. These are exciting, idea-generating, problem-solving, face-to-face events that include member presentations, town hall discussions, and small group conversations. These events focus on topics including culture, social media, omni-channel, self-service, satisfaction, performance, training, workforce management, solutions, and more. Watch the CCNG web site for more details regarding upcoming events for 2016.

For information on these and other CCNG Corporate and Partner Members, please visit the CCNG web site.

CCNG International Inc.
Founded in 1992, CCNG International Inc.
CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders.

Within the CCNG Member Network, Contact Center and Customer Service Professionals:

  •     Connect – interact and engage with your peers
  •     Collaborate – discuss best practices and problem solve
  •     Contribute – share your own experiences and expertise

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.
For more information about the CCNG Member Network, please visit CCNG.com, “Like” us on Facebook, and follow us on Twitter - @CCNGNetwork.
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Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
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Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
@CCNGNetwork
since: 10/2013
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