iManage Strengthens Customer and Partner Community to Foster Innovation and Information Exchange

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New Social, Communications and Support Initiatives Deliver Valuable Resources and Provide Opportunity for Open Dialogue to Understand Users’ Evolving Needs

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The company is very much back to listening our users, innovating with key products and services, and delivering high-quality products and superior support.

iManage, the leading provider of work product management solutions for legal, accounting, government and financial services firms, is building on its commitment to customers and partners with a series of new initiatives designed to improve communications, provide greater support and open social channels. These initiatives include the launch of its new iManage Help Center, the debut of its iManage Connect and iManage Partner Connect newsletters and a growing LinkedIn community group.

“One of our primary goals since becoming an independent entity earlier this year was to foster close working relationships with our customers and partners. By forging these bonds, we can ensure we are delivering the solutions they need, and effectively responding to their questions and concerns,” said Chris RuBert, head of global support for iManage. “We are listening to our customers’ and partners’ feedback and supporting them in a number of ways – from leveraging their input to design a help center that serves as a central portal through which we all can communicate, learn from each other and foster continued innovation; to crowdsourcing the name of our new newsletters from the followers of our LinkedIn company page.”

The iManage Help Center is designed to engage the user community, offering resources to support successful iManage implementations and providing a forum in which they can provide feedback that will advance the technology. It is a one-stop shop that offers users organized content and a constant flow of information about support topics, new releases and other important technical updates. The iManage Help Center includes a Knowledge Base section with articles that guide users through set-up and help them manage and troubleshoot iManage systems. Users can visit the Releases section to find product downloads and follow the progress of future updates, such as iManage 9.3. And the Community section provides a forum where users can provide input to iManage about what works, what doesn’t and features they are interested in seeing added to the solution.

The company also engaged its user base on the iManage LinkedIn company page as it prepared to launch the iManage Connect and iManage Partner Connect newsletters. Followers on LinkedIn were invited to submit names for the newsletter, with the winner of the contest receiving a donation for his or her favorite charity. The iManage LinkedIn community has been very active since the company’s buyout was announced, sharing and commenting on articles and company news.

“We are very pleased to announce that Sarah Low, support engineer at Trinogy Systems in Australia is the winner of our contest. As a result, we have donated to both of Sarah’s favorite charities, the Salvation Army and Mission Australia charities,” said Dan Carmel, chief marketing officer of iManage. “iManage Connect and iManage Partner Connect are designed to keep our customers and partners abreast of our latest news and developments across the entire organization on a regular basis. The company is very much back to listening our users, innovating with key products and services, and delivering high-quality products and superior support.”

For more information on how to access the iManage Help Center, email support(at)imanage(dot)com. To subscribe to the newsletter, click here.

About iManage
iManage is the leading provider of work product management solutions for legal, accounting and financial services firms and the corporate departments they serve worldwide. Every day iManage helps professionals streamline the creation, sharing, governance and security of their work product. Nearly 3,000 organizations around the world—including more than 1,800 law firms—rely on iManage to help them deliver great client work. Headquartered in Chicago, iManage is a management-owned company.

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Bonnie Harris
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