Creative Virtual USA Selected by CIOReview as One of the Top 20 Most Promising CEM Solution Providers of 2015

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CIOReview’s Annual Listing Recognizes the Top 20 Companies that are in the Forefront of Tackling Challenges and Impacting the Marketplace.

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Creative Virtual USA’s solutions continued to break new ground within the past year, benefiting its customers around the globe, and we’re excited to have them featured on our top companies list.

Creative Virtual USA, a world leader in self-service and intelligent virtual assistant solutions, has been chosen by CIOReview as one of the 20 Most Promising CEM Providers 2015. The positioning is based on the evaluation of Creative Virtual’s tailor-made solution that assists CIOs and organizations to improve their customer support experience, increase sales, reduce costs, and build brand loyalty.

CIOReview’s annual list showcases the 20 Most Promising CEM Providers 2015. Creative Virtual USA made it to CIOReview’s top CEM Solution Providers list for its expertise in providing robust technologies in the space of knowledge management, natural language processing, and intelligent virtual assistants for enhancing customer engagement at a lower cost per conversation.

The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. “Creative Virtual USA has been on our radar for some time for stirring a revolution in the CEM space, and we are happy to showcase them this year due to their continuing excellence in delivering top-notch CEM solutions,” said Jeevan George, Managing Editor, CIOReview. “Creative Virtual USA’s solutions continued to break new ground within the past year, benefiting customers around the globe, and we’re excited to have them featured on our top companies list.”

“Creative Virtual USA is honored to be recognized by CIOReview’s panel of experts and thought leaders,” said Richard Simons, CEO, Creative Virtual USA. “We strive to ensure that every company has the opportunity to drive positive customer experiences by delivering meaningful and relevant conversations in omnichannel environments. This recognition helps solidify the strides we’ve made with our V-Person™ and V-Portal™ technology platforms and catalyzes our efforts in the coming year.”

To learn more about why Creative Virtual USA was selected by CIOReview, read this article. To learn more about Creative Virtual USA, visit http://www.creativevirtual.com/us.

About Creative Virtual

Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organizations including Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, and Autodesk rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organizations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact center and IVR channels.

Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person platform is the most compelling self-service product in the world today.

Creative Virtual has operations in the United States, UK, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com/us.

About CIOReview

CIOReview constantly endeavors to identify “The Best” in a variety of areas important to tech business. Through nominations and consultations with industry leaders, our editors choose the best in different domains. The CEM Special Edition is an annual listing of 20 Most Promising CEM Solution Providers in the U.S.

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Karen McFarlane
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