The Best Transactional Email Software According to G2 Crowd Winter 2016 Rankings, Based on User Reviews

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Mailgun earns Leader status and tops overall satisfaction rankings

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G2 Crowd, the world’s leading business software review platform, today released the Winter 2016 Transactional Email Software GridSM report to help businesses make the best technology decisions. Mailgun was named a Leader in the report, receiving a strong customer satisfaction score with a large market presence score. Additionally, Mandrill and SendinBlue were named High Performers, earning strong customer satisfaction scores with smaller market presence scores. Mailgun earned the highest overall satisfaction score while Amazon Simple Email Service (Amazon SES) earned the highest overall market presence score.

The GridSM leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as Leader, High Performer, Contender, or Niche.

Key Findings:

Overall, the transactional email feature satisfaction ratings were widespread, spanning from 68 percent to 94 percent. The highest-rated feature was performance and reliability at 94 percent, and the lowest-rated feature was tracking and reporting at 68 percent. Within the performance and reliability category, Mailjet and SendGrid were the highest and lowest-rated vendors, earning 100 percent and 87 percent satisfaction ratings, respectively.

Key findings revealed users were dissatisfied with pre-built templates and custom template builders, and reported that these product features were not useful or user friendly. These insights are reflected in the relatively low feature ratings, as preset template availability received a 75 percent average satisfaction score. The lowest-rated feature, tracking and reporting, was a major differentiator amongst vendors, spanning from zero percent to 90 percent, with an average of 68 percent.

Despite the highs and lows of satisfaction scores for individual product features, the transactional email software platforms were rated highly for ease of doing business, use and setup. Almost all ranked vendors deployed their software via the cloud, with almost 100 percent of installations completed by in-house teams. This contributed to the strong satisfaction ratings, with ease of setup and use rated at 87 and 89 percent, respectively.

About the Transactional Email Software GridSM report:
●    The report is based on more than 110 reviews written by business professionals.
●    Of the roughly 20 products listed in G2 Crowd’s Transaction Email Software category, the ranked products each received 10 or more reviews to qualify for inclusion on the GridSM.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business software review platform, leverages its 44,000-plus user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to

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PR Contact:

Shasta Smith
G2 Crowd
(415) 856-5123

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Shasta Smith
G2 Crowd, Inc.
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