Aledium Call Center HR Services In the News - December 2015

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Aledium Call Center HR Services Recognized by the Call Center Industry

Aledium Call Center HR Services (, a leading provider of call center human capital programs and services in North America; announced today recognition from several call center industry associations and publications.

ICMI (, the leading global provider of comprehensive resources for customer management professionals, recently released their list of Top 50 Thought Leaders of 2015 in the Call Center industry. Aledium's EVP & Managing Partner, Mike Maffei, was included. You can see the complete list of selected leaders at

Contact Center Pipeline Magazine (, a monthly journal focused on the specific needs and challenges of the contact center industry, published its December issue which included Mr. Maffei's article entitled "Quality Process Principles for Optimal Performance in Contact Centers. A link to download the article can be found at

Contact Center World (, the Global Association for Contact Center & Customer Engagement Best Practices, with over 145,000 members, interviewed Kimberley O'Brien, CEO & Managing Partner of Aledium for her thoughts on the year 2015 and what the keys to a successful 2016 will be. A link to the article can be found at

"I'm extremely pleased and proud of the recognition we have received from such distinguished leaders in our industry and for the support of our clients and partners." Our approach is not just to provide innovative programs and services, but to be actively involved in the call center industry in sharing best practices and information that will assist others." said Kimberley O'Brien, CEO & Managing Partner of Aledium.

"We take our role in the industry as trusted advisers and as credible resources seriously. Whether we're working with a client, speaking at a conference, or writing an article, we're passionate, not only about what we do as a company, but the call center industry as a whole." said Mike Maffei, EVP & Managing Partner of Aledium.

About Aledium

Aledium Call Center HR Services ( is based in Atlanta, Georgia with remote offices in Tampa, FL, Phoenix, AZ, Nashville, TN, and Dallas, TX. The company specializes in human capital programs and services for the call center industry with proprietary solutions (Call Center Response® CallCenterTalent® and CallCenterCx®) that reach out beyond the traditional call center recruiting marketplace.

The management and staff of Aledium have all worked in the call center industry in a variety of roles. We concentrate on assisting in dramatically improving our clients call centers workforce. From pre-hire to post-hire, we partner on providing solutions that match the unique recruiting requirements prevalent in a call center environment.

For more information please visit

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Mike Maffei
since: 02/2013
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