US Contact Center Industry Job Creation Momentum Continues in Q3

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16,587 Net New US Contact Center Jobs Created between July 1 and September 30, 2015. jobs4america on track to reach 100,000 new jobs by December 31, 2015.

jobs4america: help us create 100,000 new US contact center jobs by 12/31/2015

The 22,265 new jobs during the quarter compare favorably to prior year when 8,116 new jobs were created in the U.S. during Q3 2014. The outlook for 2016 looks strong with a projected industry growth rate of 13%. -Jack Wilkie, President & CEO

During the third quarter of 2015, between July 1 and September 30, jobs4america recorded 22,265 new US jobs announced by the contact center industry. After accounting for 5,678 lost jobs due to call center reduction in force and closures, there remain 16,587 net new US contact center jobs created.

“The third quarter of 2015 has seen sustained growth in the contact center industry,” stated Matt Zemon, Chairman of jobs4america and CEO of American Support. “The UK-based Barclaycard US call center led the way with 1,500 jobs in Hamilton, Ohio for the credit-card servicing company. Outsourcers Sitel, Sykes and Teleperformance continue to expand their domestic operations creating important new job opportunities for citizens of our country. ”

Jobs4america uses data compiled by Dallas-based Site Selection Group to record US job creation.

July 1, 2015 through September 30, 2015 Top 10 US Site Expansion/Openings:

1. Barclays (1,500 jobs in Hamilton, OH)
2. Sitel (1,000 jobs in Fort Lauderdale, FL)
3. Sykes (900 jobs in Boise, ID)
4. AAA (700 jobs in Layton, UT)
5. Teletech (600 jobs in Greeley, CO)
6. Sitel (600 jobs in Spartanburg, SC)
7. Teleperformance (500 jobs in Port St. Lucie, FL)
8. Teleperformance (500 jobs in Reno, NV)
9. Sykes (500 jobs in Montgomery, AL)
10. ServiCom (500 jobs in Rockford, IL)

“The 22,265 new jobs during the quarter compare favorably to prior year when 8,116 new jobs were created in the U.S. during Q3 2014. The outlook for 2016 looks strong with a projected industry growth rate of 13%,” according to Jack Wilkie, jobs4america President and CEO.

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About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. In their first two years, jobs4america was able to create more than 176,000 new U.S. based contact center jobs, exceeding their original 100,000 job goal. Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy. Jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015. Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs. For further information visit: http://www.jobs4america.net
About Site Selection Group, LLC:

Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services. They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at http://www.siteselectiongroup.com or contact Jeff Sheehan at 214-271-0565.

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Matt Zemon

Jack Wilkie
American Support

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