Heartland Dental Honored as a Leader in Transparency

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Founder, Dr. Rick Workman speaks on recognition from Press Ganey

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We’re excited to help supported offices use this valuable patient feedback as a way to differentiate themselves in the marketplace to showcase their commitment to high-quality care – directly from existing patients to prospective patients.

Heartland Dental, LLC, the largest dental support organization in the United States, was recently recognized as a 2015 Leader in Transparency by Press Ganey Associates, Inc., a leading provider of healthcare performance improvement solutions. This award honors organizations committed to leveraging transparency initiatives to advance the overall care experience for their patients.

“For several years, Press Ganey has helped Heartland Dental supported offices identify areas of advancement, gain an understanding of what patients want and benchmark themselves against their peers,” said Rick Workman, DMD, founder and active executive chairman at Heartland Dental. “Now, we’re excited to help supported offices use this valuable patient feedback as a way to differentiate themselves in the marketplace to showcase their commitment to high-quality care – directly from existing patients to prospective patients.”

With rising health insurance costs in the U.S., more people are turning to online searches to ensure they’re making informed, sound decisions regarding their healthcare. When searching for health services online, reviews and ratings often show up at the top of the results. Online transparency has become a standard for business-to-consumer as well as consumer-to-business interaction.

Heartland Dental embraces this standard by posting patient reviews and ratings on the website of supported offices. These reviews and ratings are compiled from every patient experience survey response administered by Press Ganey. Heartland Dental works with Press Ganey to review both positive and negative results to better understand the patient’s needs and identify improvement opportunities for each office. Once results are compiled, the Heartland Dental marketing team converts the participating office’s mean score into a star rating and publishes the rating along with comments taken from the survey. Posting all responses, positive, negative and neutral provides prospective patients an accurate representation of the experience at each office.

About Heartland Dental

Heartland Dental, LLC is the largest dental support organization in the United States with more than 700 supported dental offices located in 31 states. Based in Effingham, Illinois and founded by Rick Workman, DMD, Heartland Dental offers supported dentists and team members continuing professional education and leadership training, along with a variety of non-clinical administrative services including staffing, human relations, procurement, administration, financial, marketing, and information technology. For more information, visit http://www.Heartland.com. Follow Heartland Dental on Facebook, Twitter and LinkedIn.

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Adam Lueken
Heartland Dental, LLC
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