Converge Enterprise, Inc integrates Twilio App within ConvergeHub to Give In-Browser Calling & Messaging Facility to its Users

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ConvergeHub users can now collaborate and communicate more effectively with their leads, prospects, customers, employees and partners. Using the integrated Twilio app, they can handle voice calls and send text messages (SMS) from within ConvergeHub itself.

Cloud CRM, ConvergeHub, CRM

ConvergeHub

With the aim to enable our clients SELL MARKET SERVICE & COLLABORATE in a bigger and better way through ConvergeHub, it only makes sense to add the much essential telephony and messaging functionality to our CRM solution.

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Converge Enterprise, Inc today announced the integration of Twilio app within its award-winning CRM application ConvergeHub. Twilio is a renowned cloud communications company that offers telephony infrastructure web service in the cloud. Using its APIs, businesses can integrate phone calls, text messages and IP voice communications into their own web applications.

Post the integration of Twilio, ConvergeHub users can now make and receive voice calls and simultaneously send text messages from the CRM over local, mobile, toll-free and short code numbers.

The vision behind the integration of Twilio app within ConvergeHub is one: to empower the users in executing better multi-channel communications with their customers & prospects.

While the large enterprises are leveraging the power and benefit of multi-channel communications, small medium businesses do not have the time, budget and resources for investing and handling multiple communicative applications. And this is precisely where ConvergeHub fill this gap of budget and resources by providing an all-inclusive business solution with marketing, sales, service and collaboration features. The thought is that using ConvergeHub; SMBs can carry out all organizational activities under one roof rather than juggling between multiple discrete systems.

‘’With the aim to enable our clients SELL MARKET SERVICE & COLLABORATE in a bigger and better way through ConvergeHub, it only makes sense to add the much essential telephony and messaging functionality to it. This allows our customers to directly place calls from ConvergeHub interface, automatically log call details in the CRM and have relevant customer information displayed on the screen as they resolve customer queries in a call. Additionally, they can carry out text message marketing campaigns by programmatically sending SMS worldwide.’’ - said Manash Chaudhuri, CEO of Converge Enterprise, Inc.

ConvergeHub and Twilio integration provides instant, flexible, and cost-effective communications:

Click to Call

  •     Making calls for sales, marketing and customer support activities directly from ConvergeHub with just a click
  •     Receiving calls from the contacts directly in ConvergeHub
  •     Accessing all important customer information on the screen when answering the calls
  •     Recording calls to avoid missing out on any important details of the conversation
  •     Associating calls with support tickets
  •     Adding call details notes to the contacts for easy follow-up
  •     Saving expenses spent in installing telecom systems.

Text Messaging

  •     Sending messages with up to 1600 characters
  •     Receiving Information about the deliverability of the messages
  •     Sending messages around the world to local, toll-free, and short-code numbers.

Availability
Instructions for Twilio app integration in ConvergeHub can be found at:
http://help.convergehub.com:8090/display/guide/App+Store

About Converge Enterprise, Inc
Converge Enterprise Inc is a leading technology company enabling small and medium businesses run all customer-centric activities from a single integrated cloud based platform. Its powerful cloud CRM application – ConvergeHub functions as complete Customer Engagement Management Solution. It empowers small and medium companies drive revenue and increase productivity by managing Sales, Marketing, Customer Service and Collaboration activities from one source point. Renowned names like Boston Herald, Los Angeles Times, San Francisco Chronicle, TMCNet, International Business Times, The Miami Herald and CRM Idol have already featured Converge Enterprise, Inc showcasing it as one of the upcoming Business Management Solution providers in the market.

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