Loan Science Optimizes Contact Programs with Noble Technology

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Contact center technology leader partners with loan portfolio management specialist

Noble Systems

Noble Systems

We chose Noble because their data analytics solutions will enable us to obtain information more intuitively from our contact programs, which will bring added value to our reporting processes and help us deliver even better service to our clients.

Noble Systems Corporation, a global leader in unified contact center technology, reports that Loan Science, a recognized authority in consumer and education loan portfolio management, has chosen the Noble® Enterprise Cloud solution to enhance and optimize its contact programs with unified communications, workforce management, and analytics technology.

“Our clients count on us to bring about optimal performance from their loan programs, and we utilize smart, data driven solutions in order to make this happen,” said Lee Latimer, CIO at Loan Science. “We chose Noble because their data analytics solutions will enable us to obtain information more intuitively from our contact programs, which will bring added value to our reporting processes and help us deliver even better service to our clients.”

Loan Science decided on a Noble cloud-based configuration that consists of blended inbound/outbound contact processing, dynamic campaign design, real-time speech analysis, interactive voice response, workforce management, and patented TCPA compliance technology. Noble CallTech, also featured in the system, was specifically selected by Loan Science to refine their contact strategies by consistently determining the best times and preferred methods to contact students and other borrowers.

“Noble Systems is proud and excited to provide Loan Science with the world’s premier contact center solution,” exclaimed Chris Hodges, Senior Vice-President of Sales and Marketing at Noble Systems. “Loan Science will be able achieve total optimization of its contact programs with Noble’s combination of contact management and data analytics, and our compliance toolset will enable the organization to maintain adherence with state and federal calling regulations without a loss in productivity.”

About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.

About Loan Science
Loan Science focuses on data science and predictive analytics to fuel the development of solutions for specialty finance markets. Our services include consumer loan portfolio management, credit analytics, and default prevention services with a focus on student loans, auto finance and small business lending. Loan Science has delivered superior credit performance results for loan portfolio owners and has assisted thousands of borrowers with effective repayment of their loan obligations. For more information, contact Alec Reinstadtler at (704) 987-4443 or visit http://www.loanscience.com.

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Lee Allum
Noble Systems Corporation
+1 (404) 851-1331 Ext: 538
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Aron Dunn
Noble Systems Corporation
404.851.1331 1356
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Noble Systems
since: 06/2009
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