May 27 Webinar Will Discuss How to Automate SharePoint User Requests

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PremierPoint Solutions will host a free one-hour webinar on May 27 at 3 p.m. EDT that discusses a way to automate SharePoint user requests.

Photo of Aaron Wood

Aaron Wood

Once SharePoint farm administrators have all of the settings in place, ChangeBot does the rest so that they never have to touch the process again.

PremierPoint Solutions will host a free one-hour webinar on May 27 at 3 p.m. EDT, titled "Automating SharePoint User Requests."

Host Aaron Wood, manager of commercial software engineering and support for PremierPoint Solutions, will demonstrate how ChangeBot, an automated change attendant, can handle every phase of the change-request process—resulting in a zero-touch solution for processing SharePoint change requests.

The need for a SharePoint add-on like ChangeBot is simple: To keep in step with the changing requirements of business users, there is a constant need for new SharePoint sites, and changes to existing SharePoint sites, in order to support the evolving business.

“Most SharePoint users cannot provision new SharePoint sites, increase their storage quotas, activate a SharePoint feature or even change permissions. Instead, users must submit requests for these things to the SharePoint farm administrator, or, in some cases, to the organization’s help desk,” said Aaron Wood, PremierPoint Solutions’ manager of commercial software engineering and host of the webinar.

The farm administrator, he continued, must then follow whatever policies and procedures his or her company requires, and fulfill the user’s request. Once fulfilled, the administrator notifies the user that the request is complete.

There are some common problems that users and administrators experience with this process, including a significant amount of hands-on manual effort; time-consumption; backlog pressure; user frustration due to slow turn-around times; and the prospect of inadequate record keeping about what change was requested, by whom, and the results of the request.

With ChangeBot, an approved user or site owner can select from pre-configured templates to find the exact change he/she needs. This initiates the automated process of approval and the workflow that accomplishes the task—with governance and uniformity standards automatically enforced.

“ChangeBot transforms the way organizations manage change in their SharePoint infrastructure. Once SharePoint farm administrators have all of the settings in place, ChangeBot does the rest so that they never have to touch the process again,” Wood explained.

ChangeBot can:

  • Allow approved users or site owners to request changes
  • Manage the approval of changes
  • Change permissions
  • Create a site collection or subsite
  • Perform any of dozens of other activities

One of the greatest benefits of ChangeBot is that it relieves information technology professionals from the backlog of user requests by empowering authorized users to initiate the SharePoint changes that ChangeBot then executes.

As a result, IT time and resources can be directed to more important work, while ensuring that company standards, compliance, uniformity and taxonomy remain intact.

Register for the webinar to learn more about how ChangeBot automates each step of the change-request process, from user request to approval to task completion.

Based in Nashville, Tenn., PremierPoint Solutions is a Microsoft Certified Partner and a nationwide leader in expert-led in-person and online public classes on SharePoint products and technologies. The company’s software division professionally develops high-quality commercial add-ons for SharePoint.
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Don Beehler

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