Winter Park, FL (PRWEB) May 05, 2015 -- Employment Technologies – the inventor and world’s leading developer of employment simulations – announced today that Joe LaTorre, Director of Innovation, and Mary Ann Bucklan, Director of Research, will be presenting at the International Customer Management Institute (ICMI) Contact Center Expo and Conference held in Orlando at the Walt Disney World Dolphin Resort from May 4-7, 2015. The conference is considered a top event for contact center professionals.
The team will lead a discussion entitled, The Impact of Multitasking Ability on Bottom-line Results on Wednesday, May 6th, from 3:30pm – 4:30pm. The session will highlight how a global financial services firm dramatically improved service levels and increased sales revenue by identifying and selecting employees with superior multitasking abilities. LaTorre and Bucklan will also examine the critical role employment simulations played in predicting the firm’s top-performing employees.
“This session will not only demonstrate the importance of hiring employees with the ability to manage multiple tasks, accounts, and systems, but will also establish how employment simulations play an integral role in identifying the most qualified job candidates,” explains Employment Technologies Founder and President, Joseph Sefcik, Jr. “It is a privilege to present this revealing new research at this esteemed event.”
For more information or to register for the conference, please visit http://www.icmi.com/Contact-Center-Expo-Conference.
Employment Technologies is the inventor and world's leading developer of employment simulations. An unprecedented five-time national "Top HR Product of the Year" award winner, Employment Technologies’ EASy Simulations® are proven to hire the best, cut turnover, reduce training time, and accelerate performance. EASy Simulations deliver unparalleled accuracy in predicting job success and are designed for a variety of industries, including contact centers, customer service, financial services, sales, retail, hospitality, insurance, healthcare, and more. Website: http://www.etc-easy.com.
Donna Gray, Employment Technologies Corporation, +1 4078656644 Ext: 212, [email protected]
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