MacKeeper Expands Support Team with new Apple Certified Experts

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In the ever-changing era of customer support services, user needs more than just the help features that consist only of the “help” button

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The greatest thing about MacKeeper is that we, indeed, have a Human Inside – and it’s not just about a new feature or software-as-service approach. Our Human Inside technology is truly a revolutionary solution for 24/7 professional customer assistance.

Last month MacKeeper decided to expand its support team and hired more service technicians for a good reason: having hit 1 million requests, MacKeeper support team keeps processing hundreds of inquiries that continue growing on a daily basis. Since then the product has been providing not only utility software for Macs, but also fully functional support service. This service is designed to provide any help concerning the performance of Mac system with 24/7 Apple Certified technicians.

Statistically speaking, one MacKeeper tech expert spends around 5 minutes to process one request. The daily results usually reach 6,000-10,000 customers. MacKeeper customers have a unique opportunity to chat with a real expert, because such service is still not provided by anyone on the market.

MacKeeper technicians are required to pass the AppleCare Technician Training and Apple Service Certification exams that help them obtain extensive knowledge on troubleshooting and repairing Macintosh systems. MacKeeper also conducts regular trainings for its support team to make sure that the customers get qualified help in the quickest possible way.

“The greatest thing about MacKeeper is that we, indeed, have a Human Inside – and it’s not just about a new feature or software-as-service approach. Our Human Inside technology is truly a revolutionary solution for 24/7 professional customer assistance. It's like having a personal concierge who you hired to resolve any of your technical issues,” said Alexander Kernishniuk, Chief Executive Officer.

In the era of customer support services, the help features that consist only of the “help” button can be described as non-existent. Moreover, according to our support experts, customers sometimes experience problems when talking on the phone. “Many customers just do not like talking on the phone. That is why we make an accent on 24/7 live chat that allows anyone to ask one of our Apple Certified Support Professionals any question, any time, day or night.”, according to Kernishniuk.

Since the live chat has been integrated for the first time, MacKeeper support team has processed more than 410,000 inquiries. Such popularity is caused mainly by the fact that the users can activate their personal Geek on Demand who can help with a multitude of issues and questions, ranging from OS-related topics to choosing the right computer.

The main benefit of such approach is that customers can address any kind of issues to MacKeeper experts, not only about MacKeeper but also about the overall performance of the Mac OS.

See the team of Apple Certified Professionals on MacKeeper Official Website: http://mackeeper.com/team

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