bTrade Receives 99.8% Rating for Customer Satisfaction Excellence

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Leading Managed File Transfer vendor maintains high customer satisfaction ratings

We are excited to receive this recognition from our customers, as it acknowledges our unwavering focus on providing best-of-breed Managed File Transfer solutions supported by a superior customer experience,” said Steve Zapata, bTrade’s President and CEO.

bTrade, the industry leading compression and managed file transfer (MFT) provider, today announced the results of its second customer satisfaction survey aimed at measuring customer experiences and perception of its services.

Survey respondents rated bTrade on key metrics including: expertise and professionalism of employees, timeliness and effectiveness of problem resolution, return on investment, and overall customer service satisfaction. As a result of outstanding customer feedback, bTrade has earned a 99.8% rating for customer satisfaction excellence.

“We are excited to receive this recognition from our customers, as it acknowledges our unwavering focus on providing best-of-breed Managed File Transfer solutions supported by a superior customer experience,” said Steve Zapata, bTrade’s President and CEO.

For more information on bTrade’s solutions and services, please visit bTrade.com.    

About bTrade

bTrade develops managed file transfer technology solutions for enterprises that share sensitive data across applications and organizations, and face complex security and compliance mandates. Thousands of customers depend on bTrade solutions to gain control and oversight of the movement of critical corporate data to facilitate data growth, reduce security risk, and improve IT and business efficiency. bTrade was founded in 1990 and is led by eBusiness visionaries who have delivered industry-leading business integration solutions to thousands of enterprise customers worldwide. bTrade is privately held and profitable with its global headquarters located in Glendale, California USA.

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Melinda Powers
bTrade LLC
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