Wi-Q announces first Irish mobile ordering and payment implementation

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Wi-Q has announced the first implementation of its mobile ordering technology in Ireland with the launch of its mobile ordering and payment at Red Eye Coffee Roasters, Galway.

coffee mobile ordering app
This new technology means customers can pre-order and pay at any time, from any device, giving them more choice, more time and an even better experience

As part of its commitment to lead the way in customer experience, Galway-based coffee house, the Red Eye Coffee Roasters will be the first venue in Ireland to offer customers the ability to order and pay on their mobile devices with Wi-Q. The service is aimed at busy Ballybrit office workers who don’t want to waste precious time queuing for food and drink orders at the popular café.

Wi-Q uses unique mobile ordering technology that allows customers to browse, order and pay from any mobile device without queuing or waiting for service. The award-winning technology is already leading the way in England and the Red Eye Café will be the first to offer the service to its customers in Ireland.

Steve Delaney, co -founder and director at Red Eye Coffee Roasters said: “We want our customer experience to be as good as our coffee so we are very excited to be introducing Wi-Q to our customers. We’re in a great position here on the Racecourse Business Park, with around 10,000 people working on the site and the Red Eye Café is a popular venue, especially during peak times. This new technology means customers can pre-order and pay for food and beverages at any time, from any device, giving them more choice, more time and an even better experience. When you’re grabbing a coffee on the way to work, re-fuelling on your lunch break or rushing off to a meeting, you want to get your order and enjoy it, not wait in a queue. It’s important to us to be ahead of the game in everything we do and Wi-Q ticks every box for customer experience.”

Jon Gowing, Business Development Manager at Wi-Q said: “Red Eye Coffee Roasters’ Red Eye Café is an incredibly popular venue, especially for people working locally. We’ve delivered a solution that will enable customers to browse the menu, pre-order, pay and choose a collection time that suits their schedule. Wi-Q is perfect for busy coffee houses and can make a huge difference to waiting times. The Red Eye Café is a fantastic venue and we are delighted to be working with Red Eye Coffee Roasters in Ireland.”

The Red Eye Café is at Unit 5, Racecourse Business Park, Ballybrit, Galway. http://www.redeyecoffeeroasters.eu orders can be made at redeye.wi-q.com

Wi-Q Editor’s Notes
Wi-Q is world-leading integrated cloud software solution that is set to revolutionise the hospitality industry by placing the menu and ordering capability in the customers’ hands. Accessed via an establishment’s Wi-Fi, rather than being a device- restrictive app, Wi-Q can be accessed using any Wi-Fi or mobile enabled device. The customer can select from the easy-to-update menu, place their order, make further purchases (think dessert or second cup of coffee), request a bill or pay for their order, all from the comfort of their seat, using their chosen device and without having to queue. In March 2016 Wi-Q won the Hotelympia Technology Innovation hospitality industry award.

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Kate Everett
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mobile ordering and payment solutionHotelympia Innovation Award Winner 2016