Dorsett Mongkok Wins The First Ever Certificate of Merit in Customer Service at The 2015 Hong Kong Awards For Industries

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Demonstrating Its Innovative and High Value-added Service Initiatives Inspired By The Service Philosophy - Beyond Thoughtful – Anytime. Everywhere.

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Dorsett Mongkok, Hong Kong is proud to be the only hotel among the six winners to have been honoured with the Certificate of Merit - Customer Service category, at the 2015 Hong Kong Awards For Industries (HKAI) on December 14, 2015, at which the Financial Secretary, Mr John Tsang, officiated.

HKAI, which was launched more than 25 years ago, is one of Hong Kong industry's flagship annual award events championed by the Hong Kong Government. Known as the ‘Oscar’ event of Hong Kong Industry according to Financial Secretary, Mr John Tsang, this award commemorates outstanding local enterprises that have excelled in every aspect of industry, from customer service to innovation and productivity, technological advancement and business upgrading, and most importantly, have made business more profitable.

All winners were chosen by the final judging panels chaired by Prof. Joseph Sung, following a comprehensive presentation of the service enhancement programme and three site inspections by professional mystery shoppers.

“We are so honoured to be one of the winners of this year’s award event. Not only does this highly exclusive accolade prove our unwavering determination to provide high standard of customer service at all times, it also reassures us that we are ready to take our service pledge to a whole new level.

"Our goal by end of year 2016 is to produce 100% of happy guests. We’ll not only achieve this goal, we will spare no effort in sustaining our success and take our ‘Beyond Thoughtful’ services to new heights,” said Ms Anita Chan, General Manager of Dorsett Mongkok, Hong Kong, at the award ceremony held in the Hong Kong Convention and Exhibition Centre, which was attended by some 800 politically important guests and media.

Award-winning Service Enhancement Programme – Beyond Thoughtful – Anytime. Everywhere. Ensuring Every Traveller A Unique and Memorable Stay 24/7

In its endeavour to provide every guest with a memorable stay, Dorsett Mongkok, one of the best hotels in Kowloon Hong Kong, has introduced several value-added service initiatives such as 24-hour Full Stay, which breaks the mould of the standard check-in and out policy. This service allows guests to enjoy flexible check-in/out time with a guaranteed 24-hour stay. Meaning, if a guest checks in at 5pm, he/she will get to enjoy a full 24-
hour stay until the check-out time at 5pm on the next day. This service will greatly benefit those arrive in Hong Kong on red-eye flights.

For early-arriving guests whose arrival time is between 6am and 11am, they will also get to enjoy complimentary Early Morning Treats while waiting for their room keys at the hotel. These treats include a freshly baked pineapple bun and milk tea, free access to Dorsett Lounge which is equipped with a full-body massage chair, as well as a free facial mask for ladies to refresh after a tiring flight.

Despite the convenient location of the hotel where Olympic MTR Station is only an 8-minute walk away, guests can also take advantage of the free shuttle bus services provided by the hotel on daily basis. This point-to-point shuttle service covers various shopping and commercial landmarks, including Hong Kong Airport Express Line Kowloon Station / Ladies Market / Temple Street / Elements / International Commerce Centre in West Kowloon, China Hong Kong City / Canton Road in Tsim Sha Tsui and Langham Place Mall / Mongkok MTR subway station in Mongkok.

To stay abreast of today’s trend which travellers are able to stay connected 24-hour to experience a seamless stay, the hotel is providing an ingenious smart phone in every guest room which allows guests to use unlimited 3G internet for free. The phone can also be used as a WiFi hotspot to share data with other devices, make free local and long distance calls to 9 countries, namely Australia, Canada, China, Japan, Korea, Malaysia, Singapore, UK and US. This mobile phone can be used both inside and outside of the hotel.

The list goes on. In-house guests will also be assured to enjoy round-the-clock service from the hotel be it inside or outside the hotel. Thanks to the One-Hour Response Guaranteed, the latest addition to the already comprehensive customer service programme, guests can simply submit their comments or messages on the free smart phone pre-loaded with the App, and within 60 minutes, the Guest Services Manager on duty will attend to the needs of the guests. This service is to guarantee guests’ issues to be resolved within an hour’s time, ensuring guests to enjoy a hassle-free and wonderful time in Hong Kong.

TripAdvisor Recognised Hotel since 2011

Besides the much sought-after recognition within Hong Kong, Dorsett Mongkok is also no stranger to internationally recognised awards. It has been receiving the Certificate of Excellence award by TripAdvisor just shy of 2 years after the hotel’s opening in 2010. These awards are testimony to its hospitality excellence as a result of a considerable amount of outstanding traveller reviews on TripAdvisor by bona fine travellers from all around the world.

About Dorsett Mongkok, Hong Kong

Dorsett Mongkok, Hong Kong is located between Mongkok and Tai Kok Tsui districts – Hong Kong’s most celebrated jumble for the new/old, east/west and a place heavily soaked in local heritage that goes along with global glam. Opened in mid 2010 (previously known as Cosmo Hotel Mongkok), this mid-scale contemporary city hotel in Hong Kong offers 285 rooms including 20 suites. Specially designed Room Comfort, Room Superior, Room Executive, Room Family Quad, Suite Premier are all presented with modish décor and functional design, making them most well-appointed for any kind of stay. The hotel’s dramatic double-height entrance and huge chandelier begin a chapter filled with the warmest welcome and most attentive care. A mere 4-minute walk to Olympic Station, the hotel is also a 10-minute walk to MongKok MTR station and an easy 30-minute drive from Hong Kong International Airport. Famous local markets and world-class shopping malls are found both close by. The Thai restaurant Thai Pad is a place to savour Thai cuisine in its authenticity.

Dorsett Mongkok, Hong Kong is the recipient of 2015 TripAdvisor Certificate of Excellence and 2014 TripAdvisor Traveler’s Choice, and is also one of the Bronze Benchmarked hotels by EarthCheck in Hong Kong that has introduced 100% indoor smoke-free policy in the entire hotel property. For more information on Dorsett Mongkok, Hong Kong, visit:

About Dorsett Hospitality International

Headquartered in Hong Kong, Dorsett Hospitality International has three brands under its umbrella ….the upscale and midscale Dorsett Hotels & Resorts and d.Collection comprising a range of charismatic boutique hotels; and the value-led Silka Hotels. The group currently owns and manages 27 hotels in China, Hong Kong, Singapore, Malaysia and the United Kingdom; including six more openings within the next two years in Malaysia, China, Hong Kong and United Kingdom. For more information on Dorsett Hospitality International, visit:

Media enquiry:
Ms. Jowie Wong,
Senior Communications Manager
+852 3552 1810

Ms. Wendy Mak,
Assistant Communications Manager
+852 3552 1808

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