We are happy to announce that we have upgraded our service desk with VoIP system for better customer support services.
(PRWEB) January 06, 2016
Voice over Internet Protocol or VoIP is the system that is widely utilized for voice communications and multimedia sessions over the Internet. These systems are often termed as IP telephony, Internet telephony, broadband telephony, and broadband phone service. For the past few years, these systems have gained wide popularity and are being excessively utilized by businesses for providing better customer support services. As a result, VoIP systems have completely eradicated the reliability of the businesses over traditional copper-wire telephone systems. The increasing demand of VoIP systems is due to a myriad of benefits provided by them such as portability, choice of number, rich media services, low initial investment and many others. These systems are even being employed by a huge number of software developers in Melbourne for efficiently resolving their clients’ issues regarding software application development and usage. Considering their importance, Anahata Technologies Pty Ltd recently upgraded their service desk with a VoIP system for better customer support services. This upgrade will not only allow customers to have a dedicated support number, it also helps in direct extension dialing. This VoIP upgrade utilizes call forwarding rules and will help their professionals in ensuring their attendance out of standard business hours. Moreover, this advancement can also assist the company’s experts in quickly responding to voicemail messages and faxes back to email systems.
Anahata Technologies Pty Ltd is a reputed software development company in Melbourne that is well- known globally for providing exceptional software application development services at the most competitive prices. They have been in this business for years and are recognized among the businesses for offering services like Business Process Improvement, Mobile Application Development, E-Commerce Development, Enterprise Software Development, Embedded Development, Cloud Development and IT Staff Provisioning. These services are rendered by their skilled and dedicated software developers employing cutting edge technological tools to ensure that the clients are fully satisfied with the services. Business owners seeking a reputed service provider of software development in Melbourne can contact the company’s professionals by filling up a simple questionnaire on their official website, Anahata-IT.com.au.
Speaking more about this upgrade, one of the representatives of Anahata stated, “We are happy to announce that we have upgraded our service desk with VoIP system for better customer support services. With this upgrade, we will now be able to easily resolve the issues of our customers regarding software application development and usage.”
About Anahata Technologies Pty Ltd
Founded in Western Australia in 2010 by Pablo Rodriguez Pina, Anahata Technologies Pty Ltd is an Australian privately owned Software Development Company with presence in Perth and Melbourne specializing in the analysis, design, implementation and support of cost-effective custom built software applications.
Anahata’s preferred delivery approach is an iterative, agile, customer centric software development process where business analysts and developers work with the customers to gather requirements and an understanding of the current business processes, and to design and deliver a software solution that not only meets the business’s needs, but is also designed to improve business productivity.
Anahata’s preferred technological choice is to deliver cross-platform solutions based on open standards and open source technology that ensure stability, compatibility, and security over a long application life span. This enables a reduction in upfront and ongoing licensing fees.
Anahata is an Oracle Certified Partner and delivers custom software solutions based on Oracle Technology, such as Java, Java Enterprise Edition, MySQL or Oracle Database. The Australian software company is a certified MYOB developer partner providing Custom Software solutions that can integrate seamlessly with any MYOB software package such as MYOB AccountRight desktop or MYOB AccountRight Live (cloud).
For more information, please visit: http://www.anahata.net.au