Samanage More Than Doubles in Every Way in 2015

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IT Service Desk Vendor Achieves Third Consecutive Year of Growth; Increases Customer Base by Nearly 60 Percent in 2015

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Samanage, the provider of the enterprise service management platform built to make work life better, today announced another stellar year of growth in 2015 with expansion on every front.

The Fastest Growing Enterprise Service Management Vendor
Samanage ended 2015 with more than 1,000 customers, a 58 percent increase of its customer base year-over-year. The year brought the addition of new global customers, expanding the company’s international presence in 58 countries. Notable new customers in 2015 include Perry Ellis International, Make-A-Wish Foundation, Six Flags, Pandora, Butterball, Mothercare, Select Comfort, Getty Images, LogMeIn and Punch Taverns.

Explosive Growth in Enterprise-wide Service Automation
In 2015, IT technicians became enterprise leaders by leveraging Samanage in unique ways to change the way services were delivered. Almost half of Samanage’s customers are making work life better by expanding their use and application of Samanage beyond IT into many other departments throughout their organizations. The company’s IT customers have discovered a new class of agility to rapidly build and deploy automated service requests across their enterprises. Samanage has become the platform to automate services in human resources, marketing, finance, facilities, shared services and in other areas to streamline service requests and delivery processes with remarkable speed and ease.

“Samanage has really given us the tool that’s allowed our organization to mature and grow,” said Tod Kehril, IT Director, Accolade. “We have pushed the usage of the tool throughout our organization. When I look at where we’re at today as an IT organization compared to where we were a year ago, it’s really remarkable how much we’ve grown. Samanage has been the glue that has let all of that come together.”

New Level of Visibility from the Cloud
The introduction of Samanage Benchmarking in 2015 truly leverages the wisdom of the crowd when it comes to understanding how to better control costs and improve the quality of service delivery. This breakthrough approach automatically pulls performance data from Samanage Service Desk customers and delivers performance reporting, diagnosis and action planning for service organizations to forecast and plan changes to the service levels they provide.

“Until 2015, it’s been cumbersome, expensive and remarkably time-consuming to benchmark among peer organizations the costs and quality for providing services,” said Jeff Rumburg, president and founder, MetricNet. “With the advent of Samanage Benchmarking a major paradigm shift has taken place in how companies can significantly improve services by seeing exactly how they compare to similar companies in real-time. I see this as a game changer in the services industry.”

Industry Recognition
Samanage continues to stack up the honors and recognition. As one of the highest customer-rated help desk software products across Capterra, G2 Crowd, Find The Best and Software Insider, it was another award-winning year for Samanage in 2015, with many top industry honors including:

  • AlwaysOn 2015 OnCloud 50 Companies
  • SIIA Software CODiE Award Finalist for Best IT Service Management Solution
  • Highest Overall Satisfaction Ranking in G2 Crowd
  • Small or Medium Business Product of the Year in the 2015 Best in Biz - Silver Award
  • Triangle Business Journal 2015 Best Place to Work

Continued Worldwide Growth in 2016
In May of 2015, Samanage raised $16 Million in Series B funding. The funding was led by Marker LLC and Vintage Investment Partners, with participation from existing shareholders Carmel Ventures, Gemini Israel Ventures and Silicon Valley Bank. The funding continues to support in the scaling of engineering and customer facing operations.

Along with the build out of the company’s executive team, including Chief Marketing Officer, Chief People Officer and VP of Product Management, the Samanage team grew exponentially in 2015 with steady growth in the U.S. and Israel, and new operations in Europe and Asia.

“Samanage attributes its rapid growth and continued success to an unrelenting focus on its customers,” said Doron Gordon, founder and CEO, Samanage. “We clearly understand that the second ‘S’ in SaaS stands for Service. We are all about helping our customers make work life better. That begins with an unrivaled service experience from your first conversation with us and throughout the entire lifetime of your interactions with our people and our solutions.”

About Samanage
Samanage offers the only SaaS-based Enterprise Service Management platform for streamlining business service requests and delivery processes with remarkable visibility to measure, share and improve service quality. The company offers a new class of agility to rapidly create automated service requests and service request workflows, and an unrivaled service experience that makes it easy, fast and affordable to use.

To learn more about Samanage solutions, please visit http://www.samanage.com or call 1-888-250-8971.

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Denise Bertrand
Samanage
617-779-1889
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Danielle Livy
Samanage
919-371-2990
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