Worker’s Compensation-focused Firm, Bradford & Barthel Chooses BigHand to Increase Efficiency and Streamline Processes

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BigHand Digital Dictation Solution Plays a Key Role in Firm’s Process Innovation Efforts

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"BigHand will play a big part in enabling our attorneys and support staff to be more efficient with creating, tracking and managing workflow, including task delegation and dictations” Eric Hunter, Bradford & Barthel

BigHand, a leading technology company, has been selected by Bradford & Barthel as their digital dictation and workflow solution. The firm is in the process of rolling out the latest version of BigHand in all of their thirteen California offices, as part of a larger initiative to revamp their processes to achieve greater efficiency and productivity.

Previously, the firm was relying on outsourcing for managing attorney dictations and transcriptions. They found this method to be inefficient and not cost-effective. However, in selecting a new solution, they wanted to ensure there was not a drop in the dictation processing and that the speech recognition functionality was as good as, or better than their outsourced solution. The firm was also increasing its support staff ratios and employing secretarial pools, so the need for efficiency was paramount.

Eric Hunter, Director of Knowledge, Innovation and Technology Strategies at Bradford & Barthel says, “We have been undergoing a process innovation at the firm that entails a wide range of changes including implementing a new case management application, adopting predictive analytics and a management training program to ensure adoption and success of our initiatives. BigHand will play a big part in enabling our attorneys and support staff to be more efficient with creating, tracking and managing workflow, including task delegation and dictations as the ratio of attorney to support staff increases.”

After reviewing several options, Bradford & Barthel chose BigHand Voice Enterprise with BigHand Speech Recognition. BigHand supports the firm’s move to increase efficiency by improving overall processes. The firm’s attorneys are now able to delegate and track their tasks more easily while the back-office support staff can manage and prioritize work to ensure timely turnaround and completion. With the BigHand technology in place, attorneys can specify which team or person should complete each new task and when, with task priority and due by date functionality. In addition, management can use the built in analytics to ensure the best use of resources. Attorneys will also be able to send dictations through the BigHand Speech Recognition platform for automatic transcription, saving hours of valuable administrative time, freeing them to focus on more value-added tasks.

About Bradford & Barthel, LLP
Founded in 1997 by Thomas Bradford and Donald Barthel, Bradford & Barthel, LLP is the industry leader in the aggressive defense of Workers' Compensation, Subrogation, and Employment, and Labor matters.

With hundreds of years of collective defense experience, B&B's 100+ attorneys defend our clients in workers' compensation matters at every WCAB in California, thereby ensuring our clients enjoy the advantages of local counsel, no matter where the case is venued.

About BigHand
Established in 1996, BigHand supports over 280,000 professionals globally across 2,550 organizations and the number grows daily. BigHand is based in Chicago, Eindhoven, London, Sydney, Temecula and Toronto.

BigHand specializes in speech, task delegation, document creation and process improvement solutions that help our customers achieve more in less time. We have worked with our clients over many years with our highly successful digital dictation solutions, and have built on this deep customer knowledge to extend our offering further. We develop tools based on what our clients need, tools that are enabling, useful and intuitive – easy to use, in the office or on the move.

BigHand’s Voice, Delegation and Improvement product suites are HIPAA compliant to protect the privacy and security of protected health information (PHI) as defined in the HITECH Act. BigHand is also ISO27001 certified.

For more information, visit http://www.bighand.com or follow BigHand on Twitter and LinkedIn.

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Jami Gyurci
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