The judges were particularly impressed by CafeX’s ability to unify context across multiple customer engagement channels.
Cardiff, Wales (PRWEB UK) 12 January 2016
CafeX Communications®, a leading provider of real-time engagement for mobile and web platforms, announced today that CafeX Live Assist® is the winner of the Innovation award at the recent WebRTC Conference and Expo in Paris. CafeX’s winning entry was presented to industry experts during a live demonstration competition that featured a number of top Web Real-time Communications (WebRTC) technology providers.
The full conference is recognized as the most significant WebRTC event in Europe, known for focusing on the practical realities of implementation. The much anticipated demo competition showcases the latest WebRTC technology and applications, favoring innovative solutions that overcome technical challenges, satisfy business objectives and add unique value to companies.
During the event, CafeX also presented a series of case studies that describe how global enterprises are using WebRTC technology to streamline user experiences and optimize business workflows. CafeX pointed to many successful deployments of its solutions across financial services, insurance and other industries that have helped companies achieve significant business results.
Amir Zmora, conference technology committee chairman and founder of TheNewDialTone
“I am pleased to honor CafeX as the 2015 recipient of the WebRTC Innovation award. The judges were particularly impressed by CafeX’s ability to unify context across multiple customer engagement channels. For example, providing a contact center agent with rich information about a customer just prior to a call, such as the user’s online profile and previous web interactions, is a significant leap forward in the customer experience paradigm.”
Kevin Glass, chief innovation officer, CafeX
“As WebRTC continues to gain traction in the market, CafeX is delighted to be recognized for further enhancing this technology to help companies revolutionize how they interact with customers. WebRTC Conference and Expo is a valuable venue for collaborating with developers and other technology leaders to stimulate innovation with WebRTC.”
WebRTC Business Case Whitepaper: https://www.cafex.com/form-whitepaper.html
WebRTC Conference & Expo Paris: http://www.uppersideconferences.com/webrtc/index.html
CafeX creates software that makes it easier for companies to transform digital engagement. Recently cited as a Gartner Cool Vendor for Unified Communications, CafeX powers contextual collaboration within websites and mobile applications in an omnichannel environment to increase customer satisfaction and loyalty. CafeX enhances emerging WebRTC technology to create seamless in-app communication experiences across device platforms. In just two lines of code, businesses can embed video chat, co-browse, file share and perform other personalized engagement capabilities within applications. Enterprise integration software works with leading collaboration and contact center systems to unify the customer journey and protect existing IT investments.
CafeX Communications, CafeX Fusion, and Live Assist are trademarks of CafeX Communications, Inc. All other trademarks are the property of their respective owners.