Help Desk Software Provider OTRS Group Expands to Brazil

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Help desk software provider OTRS Group today announces the founding of the new subsidiary OTRS Do Brasil Soluções LTDA. Based in Sao Paulo, Brazil, the new subsidiary will further drive expansion plans and offer the OTRS Business Solution™ software for IT service management, customer service and business communication to the Latin American market.

Help desk software provider OTRS Group today announces the founding of the new subsidiary OTRS Do Brasil Soluções LTDA
For four years Brazil has continuously ranked as the fifth country in the world in OTRS downloads. In the last few years, not only have the downloads increased but also the ensuing customer demands for in-depth knowledge on configuring OTRS.

OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, today announces the founding of the new subsidiary OTRS Do Brasil Soluções LTDA. in Sao Paulo, Brazil to further drive expansion plans in Latin America. Latin American expansion began in 2010 with the founding of OTRS S.A. de C.V. in Mexico City to serve customer requests from Mexico and neighboring countries with services and software solutions based on the open source help desk software OTRS.

Brazil is among the top 5 countries worldwide for downloads of OTRS. To meet Brazil’s demand for scalable, professional and cost-effective software solutions for IT service management, customer service and business communication, the new subsidiary will focus on driving sales of the cloud-based and on-premise version of the OTRS Business Solution™.

A 3-day training event will take place in Sao Paulo from February 29 – March 4, 2016 to introduce the software and its extensive feature set to Brazilian businesses. All registrants will receive exclusive OTRS training on configuration possibilities, learn the advantages of the OTRS Process Management, and attend how-to sessions.

Read more about the initial training event in Sao Paulo here https://www.otrs.com/otrs-goes-brazil-opening-event-in-new-subisidiary-in-march/

André Mindermann, CEO of OTRS Group explains the vision for the new Brazilian subsidiary: “For four years Brazil has continuously ranked as the fifth country in the world in OTRS downloads. In the last few years, not only have the downloads increased but also the ensuing customer demands for in-depth knowledge on configuring OTRS to individual needs. Therefore the founding of a new subsidiary in this market was logical and will help us to support existing customers even better while acquiring new customers as well.“

OTRS Group counts many well-known regional enterprises in Latin America as its customers, including Banregio and the Mexican Stock Market in the financial sector and the beverage manufacturer Jugos del valle.

About OTRS Group
OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the on premise and cloud-based versions of the OTRS Business Solution™, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software OTRS::ITSM. With subsidiaries in the US, Hong Kong, Malaysia, Mexico and Brazil, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 35 languages, offers a fully responsive design to be used on every mobile device , and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com

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Josephine Günther
OTRS AG
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