Goliath Technologies Selected by Drake University to Proactively Resolve Windows and Mac OS Performance Issues in their XenApp / XenDesktop 7.6 Environment

Share Article

Goliath Technologies’ suite of IT performance monitoring products was chosen by Drake University to ensure a positive end user for students accessing Windows applications delivered through Citrix XenApp / XenDesktop 7.6.

“Once we deployed Goliath Performance Monitor we were able to use the software to isolate server resources as the root cause of the performance issues that were effecting our students.” -Chris Mielke

Goliath Technologies was selected by Drake University—a 134 year old institution based in Des Moines, Iowa—to proactively ensure Drake’s College of Business students can access Windows applications on Mac OS devices delivered through Citrix XenApp / XenDesktop 7.6.

“The initial reasons Drake selected Goliath’s Performance Monitor were the rare combination of purpose built functionality for Citrix XenApp 7.6 and the supporting virtual infrastructure,” said Chris Mielke, Infrastructure & Security Services Lead at Drake University.

Recently, the Infrastructure Team at Drake University was working to solve performance and end user experience issues with Microsoft Windows on Mac OS. Specifically, the students at Drake’s College of Business were failing to access Microsoft Excel as they attempted to use the application through their Mac device.

At this point Drake’s Systems Integrator, Choice Solutions, introduced the Infrastructure Team to Goliath Performance Monitor for XenApp 7.6 and the supporting virtual infrastructure to leverage the technology’s ability to identify the specific failure point in order to remediate the root cause.

“Once we deployed Goliath Performance Monitor we were able to use the software to isolate server resources as the root cause of the performance issues that were effecting our students” said Chris Mielke.

When the failure point was identified, the Infrastructure Team resolved the issue by quickly by adding server capacity. Drake’s team didn’t stop with resolving the Windows related end user experience issue. They also used Goliath Performance Monitor to resolve a storage latency issue.

After finding success with Goliath’s Performance Monitor reporting functionality, the Infrastructure Team began using the Goliath Logon Simulator and Goliath IT Analytics for NetScaler to proactively get ahead of any logon and end user issues in Drake’s XenApp / XenDesktop 7.6 environment.

Chris continued, “The logon data captured by Goliath’s Logon Simulator is very good because of the deep visibility gained as a result of testing the entire Citrix delivery infrastructure, including the NetScaler”.

With the selection of Goliath Technologies full suite of IT performance monitoring products, Chris and his team can proactively ensure Drake’s students have a positive end user experience.

About Goliath Technologies
Goliath Technologies provides proactive IT Operations software for IT organizations that addresses the evolving challenges of deploying virtual server and virtual desktop infrastructure whether on premise or in the cloud. Our solutions are purpose built for these emerging platforms and application delivery methods, so they are vastly easier to use with greater functionality than alternative legacy products or point solutions. We communicate with existing enterprise frameworks, network centric solutions, and other IT management tools so we complement and extend existing IT investments with our virtual server and virtual desktop specific functionality. Customers include Walmart, Facebook, UHS, the VA, ADP, Verizon Wireless and Office Depot.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Goliath Technologies
Visit website