TCN Receives 2016 CUSTOMER Magazine Product of the Year Award

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TCN’s cloud-based call center technology, Platform 3.0, is recognized for outstanding innovation and advancements in the contact center industry

TCN, Inc.

"We remain committed to providing the call center industry with top-of-the-line solutions that help streamline and improve the customer experience," said Terrel Bird, CEO and co-founder of TCN.

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named TCN Platform 3.0 as a 2016 CUSTOMER Product of the Year Award winner, recognizing the impact it has made on helping contact centers increasing efficiency and driving growth.

TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The platform provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording and business analytics.

“We couldn’t be happier with the recognition we have received for our flagship product, Platform 3.0,” said Terrel Bird, CEO and co-founder of TCN. “We remain committed to providing the call center industry with top-of-the-line solutions that help streamline and improve the customer experience, all while staying ahead of evolving changes across the contact center community.”

The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products, which enable their clients to meet and exceed the expectations of their customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TCN with a 2016 Product of the Year Award,” said Rich Tehrani, CEO of TMC. “TCN’s Platform 3.0 has proven deserving of this elite status and I look forward to continued innovation from TCN in 2016 and beyond.”

TCN recently launched Business Intelligence, a fully integrated analytics solution. Built from the ground up, it provides real-time business intelligence, analytics and reporting through intuitive and customizable dashboards. Embedded into its Software-as-a-Service (SaaS) platform, the tool helps organizations make informed decisions on key metrics, enhance agent performance and productivity and improve overall operational efficiency.

The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine.

About TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.

About TMC
Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

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