Contact Center Customer Experience Consultancy Adds Phoenix Based Expert to the Firm

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Taylor Reach, the Contact Center and Customer Experience firm adds Arizona to its Markets Served

Walt Vercoe

Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. today announced that Walt Vercoe has joined the customer experience and contact center consulting firm effective immediately.

Walt brings over 20 years customer service experience to Taylor Reach with solid management experience, in the customer service, call center and BPO industries, working with companies such as American Express, Sitel and ITI Marketing Services/APAC. Walt has deep experience in eCommerce service delivery management, project management, talent management and leadership from both an in-house and BPO perspective. Walt has experience building relationships across silos, organizations and leading diverse teams.

“We are excited to have Walt on board, his experience and competencies add further depth to the Taylor Reach team and his Phoenix location will help us service our clients in the southwest more effectively, said Taylor, “Walt is an acknowledged leader in the contact center industry and has received awards for his contributions this makes Walt a significant addition to the Taylor Reach team”

Walt holds a Bachelor of Arts degree from Midland Lutheran College majoring in Public Relations and Advertising.

Walt is based in Phoenix, AZ, and will service and support, both existing and new Taylor Reach clients in the Southwest.

“I am confident in our team, our methodology and our capabilities that know that Walt adds more depth and breadth to Taylor Reach”, says Taylor, “Since 2003 we have helped hundreds of clients achieve their customer experience and contact center objectives, Walt will help us keep this growth continuing for years to come.”

“Taylor Reach has recently signed new agreements with clients in the eCommerce, insurance, not-for-profit, utility, and, publishing sectors”, Taylor said.

About The Taylor Reach Group, Inc.

With three offices in North America, Australia, Europe and China, The Taylor Reach Group, Inc. (Taylor Reach) a is leading Call/Contact Center Consulting Customer Experience and Customer Service consulting firm. This award winning company founded in 2003 by Colin Taylor today boasts a stable of Fortune 1000 companies. The consulting staff at Taylor Reach each possess more than 20 years of ‘hands-on’ Call/Contact Center, Customer Experience, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.

The Taylor Reach Group, Inc. – Leaders in Call Center and Customer Service consulting – All We Do is Call Center Consulting

For more information about The Taylor Reach Group, Inc. visit http://thetaylorreachgroup.com or phone Colin Taylor at 1 877-979-8692 ext 102

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Colin Taylor
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