TLC Adds Over-the-Phone Interpretation to Service Offering

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Teneo Linguistics Company, a full service foreign language translation agency headquartered in Fort Worth, TX, is adding a new service to its offering - Over the Phone Interpretation (OPI)

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Once access is set up, customers are able to reach a qualified interpreter for the desired language in 15-22 seconds on average.

By adding OPI, TLC is reacting to the increasing need of its customer base for establishment of easy and affordable access to real-time interpretation service without the need for prior scheduling.

TLC’s OPI service is handled via a 1-800 number and a unique PIN assigned to the customer. Once access is set up, customers are able to reach a qualified interpreter for the desired language in 15-22 seconds on average. Outbound calling is also available: ideal for scheduling, callbacks and leaving messages in the preferred language.

A word on TLC’s interpreters: all are hand-selected, have proven background and experience in the industry of the customers to whom they are assigned. They understand industry-specific terminology and concepts and are either certified by reputable associations or have the equivalent of such certification in experience and education.

TLC’s interpreters excel in:

  • Knowledge of both languages and target cultures
  • Ability to express thoughts clearly and concisely
  • Note-taking techniques
  • Short and long-term memory skills
  • Cultural sensitivity

TLC is proud to add OPI to its existing Professional Translation Solutions. If utilizing OPI services, customers are also encouraged to consider having website FAQs, resolution reports and customer letters professionally translated. End users/customers always appreciate the extra steps taken to communicate with them which then results in improved satisfaction and retention.

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Hana Laurenzo
@TLCtranslation
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Teneo Linguistics Company
since: 06/2011
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Teneo Linguistics Company, LLC

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