Los Angeles, CA (PRWEB) January 21, 2016
Monet Software, a pioneer in Workforce Optimization in the Cloud, announced today that its WFO solution Monet Live WFO received the 2016 CUSTOMER Magazine Product of the Year Award from TMC.
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
Monet WFO Live, Workforce Optimization in the Cloud is a complete suite for contact centers to automate workforce management, call recording, quality assurance and agent analytics.
Monet WFO Live unifies workforce optimization across multiple processes to better meet customer needs and deliver more effective customer service.
The system creates efficient schedules for incoming call volumes, tracks key metrics in accordance with a company’s business goals, and monitors calls for quality, training and compliance purposes, all in one integrated platform.
“What this award means to us, more than just another honor to hang on our wall, is the acknowledgment that WFO Live is making a real difference at contact centers of all sizes across the country,” said Monet CEO Chuck Ciarlo. “The improved efficiency and customer service experienced by our customers every day is the best award we can imagine.”
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Monet Software with a 2016 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Cloud-based Workforce Optimization solution has proven deserving of this elite status and I look forward to continued innovation from Monet Software in 2016 and beyond.”
The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine.
About Monet Software
Monet Software is a global provider of workforce optimization software solutions for contact centers. Monet’s cloud-based solution, Monet WFO Live, is an affordable and easy to use call center optimization software solution, which includes workforce management, call recording, quality assurance and performance management. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.
Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.
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