Unlike many other solutions, sophisticated features such as true omni channel support, an advanced IVR, sophisticated reporting and analytics tools and skills-based routing are all included in an affordable per seat price.
LOS ANGELES, CA (PRWEB) January 21, 2016
AireSpring (@airespring, http://www.airespring.com), an award-winning provider of cloud contact center solutions, has been chosen by CIOReview (http://www.cioreview.com) as one of the 20 Most Promising Contact Center Solution Providers for 2015.
The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship. AireContact (@airecontact), one of many cloud communication solutions available from AireSpring, was selected for its advanced features and its innovative approach to solving voice quality issues experienced by many cloud-based contact centers.
AireSpring has fundamentally changed the rules of engagement for contact center software vendors by including enterprise level functionality in a standard, scalable solution. Unlike many other solutions, sophisticated features such as true omni channel support, an advanced IVR, out of the box wall board functionality, sophisticated reporting and analytics tools and skills-based routing are all included in an affordable per seat price. Omni channel capabilities are engineered into the AireContact solution allowing multiple communication channels to be supported in a single blended queue, dramatically enhancing the customer experience.
As an award-winning telecommunications provider with nearly two decades of experience, AireSpring is uniquely positioned to ensure Quality of Service (QoS) by laying its award-winning AireContact platform on top of its advanced IP network. Combining the award-winning AireSpring MPLS and managed IP network with AireContact’s next-gen software capabilities resolves the challenges of inconsistent voice quality associated with traditional cloud-hosted contact center solutions.
“AireSpring has been on our radar for some time for stirring a revolution in the Contact Center Technology space, and we are happy to showcase them this year due to their continuing excellence in delivering top-notch technology-driven solutions,” said Jeevan George, Managing Editor, CIO Review. “AireContact solutions continued to break new ground within the past year benefiting its customers around the globe, and we’re excited to have them featured on our top companies list.”
“AireContact is honored to be recognized by CIOReview’s panel of experts,” said Daniel Lonstein, Chief Operating Officer, AireSpring. “We recognize that Omni-channel management across multiple customer touch points is essential to delivering outstanding customer experiences, but that enterprise level features without consistent voice quality is only a partial solution to the needs of today’s contact center. Integrating AireContact with AireSpring’s fully owned and operated advanced IP network innovatively solves these challenges and provide an incredible value proposition for customers.”
AireContact is a cloud based software solution that delivers call center interaction and management tools for small and midsize businesses and distributed enterprises. With AireContact, businesses enjoy an end-to-end platform that manages all of their channels of communication with their customers, including inbound and outbound voice calls, customer emails and faxes, online web interactions such as chats and web callbacks, and the ability to handle inbound social media feeds as they are posted. These multimedia interactions are handled using unified flows to create the same customer experience across all communication channels.
Headquartered in Los Angeles, AireSpring is an award-winning provider of Managed Connectivity and Cloud Communications solutions serving thousands of businesses nationwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers, including AireContact (@airecontact) Cloud Contact Center, AirePBX Cloud Business Phone Systems, SIP Trunking, MPLS, Internet and business continuity and disaster recovery. AireSpring’s solutions are offered through a diversified network of channel partners that includes distributors, master agents, managed service providers (MSPs), and value added resellers (VARs). AireSpring’s services are delivered over its revolutionary nationwide MPLS Mesh network, providing customers a fully integrated, end-to-end solution from a single vendor.
AireSpring has received numerous industry awards for "Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program." AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative solutions at competitive rates. To find product information or to become an AireSpring partner, please visit http://www.airespring.com or contact us directly at 888-389-2899.