LensDirect.com Launches Innovative Customer Service Experience with Dedicated Account Representatives

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Online Optical Retailer Enhances Customer Service Communication

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We are committed to making LensDirect.com a company that has lifelong customers, and the only way to accomplish that goal is to provide exceptional customer service. - Ryan Alovis, CEO of LensDirect.com

This month, LensDirect.com, the nation’s leading online optical retailer announces its latest initiative towards providing greater customer service with the launch of Dedicated Account Representatives. By offering a primary point of contact, each customer will receive personalized support to meet their individual needs.

“We thought long and hard as to how we could keep our customers happily coming back and the answer was simple – make them feel like they’re our only customer,” Ryan Alovis, CEO of LensDirect.com states. After previously launching a new stream of products such as glasses, accessories, and theatrical lenses, LensDirect.com is constantly making efforts to put the needs of their customers first. “We are committed to making LensDirect.com a company that has lifelong customers, and the only way to accomplish that goal is to provide exceptional customer service,” says Alovis.

With the launch of Dedicated Account Representatives, customers will now have access to an array of personalized benefits like special promotions, direct and immediate assistance to place and edit orders, low supply reminders, and more. Since the relaunch and rebranding of their company in July of 2015, LensDirect.com has seen a 75% % increase in sales and 21% increase in retention. The company continues to take many steps toward improving the overall shopping experience.

About LensDirect.com: LensDirect.com is an online retailer specializing in contacts, glasses, and accessories based out of Garden City, NY. Founded in 1992, LensDirect.com is one of the leading and longest running optical eRetailer in the industry.

For more information, visit http://www.lensdirect.com/.

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Alissa Greco
ArkNet Media
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