Golden Gate BPO Solutions Add a New Omni-Channel Contact Center in Santo Domingo, Dominican Republic

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The Santo Domingo contact center will handle inbound customer service and sales support calls, primarily in English and Spanish, originating from the United States. It will also serve as a strategic and redundant location for Golden Gate BPO’s Santiago, Dominican Republic operating company, United Nearshore Operations (“UNO”).

Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, has added a new omnichannel contact center with a current capacity of 400 workstations in Santo Domingo, Dominican Republic.

Golden Gate BPO’s further expansion in the Dominican Republic comes via an operating partnership with Call Center Pros (CCPRO), a group who entered Santo Domingo in 2012 in order to provide sales, customer support, live chat, email support and third party verification services to US-based clients.

The Santo Domingo contact center will handle inbound customer service and sales support calls, primarily in English and Spanish, originating from the United States. It will also serve as a strategic and redundant location for Golden Gate BPO’s Santiago, Dominican Republic operating company, United Nearshore Operations (“UNO”).

According to Stephen Ferber, Golden Gate BPO’s CEO and Managing Partner, “the Dominican Republic continues to offer a lot of benefits to our clients. It has maintained its status as a key outsourcing, contact center and business services destination for largely US, Canada and Latin America based companies. Although several countries in the Latin America and Caribbean regions possess cultures with strong affinities and ties to the United States, the Dominican Republic is a country where people seem to be truly immersed in it.”

Ferber stated, “After moving into a state-of-the-art multi-story facility in July of 2014, CCPRO began to assemble a management team and staff with the experience necessary to handle a broad and more complex array of outsourced contact center and business process outsourcing solutions. We have spent the last few months working closely with Jared Schagrin, CEO of Call Center Pros, and his management team, and we could not be more pleased to have partnered with a group who share our same goals, core beliefs and operational expectations.”

Stuart Cranston, Golden Gate BPO’s SVP & Managing Director for the LACAR Region, added, “CCPRO in Santo Domingo is a fantastic addition to UNO-Santiago and the entire Golden Gate BPO family. Our shared experience managing contact center operations in the Dominican Republic will allow us to perform at a very high level for our clients as we combine our operational best practices, access to qualified labor and client services approach and team. We are thrilled to be operating in Santo Domingo, our capital and largest city in Dominican Republic, also serving as our governmental and educational hub of the country and offering a refined and well-trained workforce with excellent English and Spanish speaking skills.”

About Golden Gate BPO Solutions
Founded in 2006, Golden Gate BPO Solutions provides omni-channel contact center management, customer engagement and business process outsourcing services. We offer a unique and effective call center outsourcing alternative that provides our clients with a high touch client-service provider relationship. Our outsourced call center alternative yields world-class customer care, technical support and sales along with the full spectrum of outsourcing functions required to serve clients’ customers.

The operating engine behind our solutions consist of a handful of niche oriented service providers strategically located in United States, Offshore and Nearshore locations enabling our clients to achieve their economic needs while outsourcing most of their contact center and business process functions.

Golden Gate BPO’s customer engagement centers are currently located in the United States, Dominican Republic, Belize and the Philippines. As a global BPO provider, we are able to serve our clients' needs across multiple languages and diverse cultures. Our clients and management experience span a broad set of industries. With omnichannel capabilities, we also offer voice, email, web chat, social media, back-office, online help desk and automated support.

Built on the premise that we want to serve our clients’ business and operational needs while meeting their economic and strategic objectives in the highest quality manner, we use our Best Practices platform as a means of challenging the status quo to assist in evolving the service delivery experience for your benefit. We also offer operational consulting, strategic advisory and vendor management services.

Media Contact
Barb Gray, Media Director
bgray(at)goldengatebpo(dot)com
888-501-8368 x1
http://www.GoldenGateBPO.com

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Barb Gray
Golden Gate BPO Solutions
+1 888-501-8368 Ext: 707
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Stephen Ferber
@GoldenGateBPO
since: 12/2011
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