InDemand Interpreting Applauds Clinical Trial Held at Seattle Children’s Hospital Demonstrating Proven Benefits of Video Remote Interpreting

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According to the findings, patients experience better comprehension and more consistent receipt of professional interpretation using video remote interpreting.

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The study concluded that expanding access to video interpretation may improve the quality and safety of care for patients and families with LEP.

InDemand Interpreting, a leading provider of language access and Video Remote Interpreting (VRI) within Healthcare, commends Seattle Children’s Hospital for its randomized clinical trial, which found that compared to telephone interpretation, families with limited English proficiency (LEP) who received video remote interpretation (VRI) experienced clear, observable benefits. These included better comprehension and more consistent receipt of professional interpretation.

According to the report, “Effect of Telephone vs Video Interpretation on Parent Comprehension, Communication, and Utilization in the Pediatric Emergency Department: A Randomized Clinical Trial,” published by JAMA Pediatrics, more than 25 million people in the United States speak English less than very well. The report also cites that language barriers in healthcare are associated with increased costs, decreased satisfaction and treatment adherence, and increased risk for harm and that professional interpretation could help mitigate these effects. The objective of the trial was to test the effect of telephone versus video interpretation on communication during pediatric, emergency care which included parent comprehension, communication and utilization in the pediatric emergency department.

The findings in the report claim that families with limited English proficiency who received video interpretation were more likely to correctly name the child’s diagnosis and had fewer lapses in interpreter use. Use of video interpretation shows promise for improving communication and patient care.

The study concluded that expanding access to video interpretation may improve the quality and safety of care for patients and families with LEP.

"Congratulations to Seattle Children’s Hospital for successfully implementing video remote interpreting as part of their efforts to ensure high quality patient care,” said InDemand Interpreting Chairman and CEO Cecil Kost.

Report Author Affiliations: Department of Pediatrics, University of Washington, Seattle (Lion, Brown, Ebel, Klein, Gutman, Mangione-Smith); Center for Child Health, Behavior, and Development, Seattle Children’s Research Institute, Seattle, Washington (Lion, Ebel, Mangione-Smith); Center for Clinical and Translational Research, Seattle Children’s Research Institute, Seattle, Washington (Brown, Klein, Strelitz); Harborview Injury Prevention and Research Center, University of Washington, Seattle (Ebel); Center for Diversity and Health Equity, Seattle Children’s Hospital, Seattle, Washington (Ebel, Hencz, Fernandez).

Report Corresponding Author: K. Casey Lion, MD, MPH, Center for Child Health, Behavior, and Development, Seattle Children’s Research Institute.

About InDemand Interpreting
InDemand Interpreting was founded in 2007 with the vision of ensuring that every patient receives the highest quality healthcare, regardless of language, cultural background or disability. By delivering the most experienced medical interpreters and highest quality video technology InDemand Interpreting provides doctors, nurses and clinicians the language access they need to provide the best possible care. Visit InDemand at http://www.indemandinterpreting.com

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