VoltDelta stood out as one of Oracle’s first partners to integrate a WebRTC solution within the Oracle Cloud Service for multimedia support in 2015
Chicago, IL (PRWEB) February 01, 2016
VoltDelta announced today that CIOReview Magazine has named VoltDelta to its list of the 100 Most Promising Oracle Solution Providers for 2015. A distinguished panel of CEOs, CIOs, VCs, analysts and the editorial board of the CIOReview selected the final 100 companies.
“VoltDelta stood out as one of Oracle’s first partners to integrate a WebRTC solution within the Oracle Cloud Service for multimedia support in 2015,” said Jeevan George, Managing Editor, CIOReview. “VoltDelta’s integration within the Oracle Service Cloud benefiting customers, agents and managers with multichannel contact center support embodies our selection committee’s goal of spotlighting innovation that is changing the Oracle solutions landscape.”
VoltDelta’s Oracle integration effectively merges the worlds of call and message handling with CRM-based contextual knowledge by enabling customer engagement management and reporting within familiar Oracle screens for agents and managers. A VoltDelta embedded media bar within the Oracle Service Cloud desktop makes it easy for agents to more intelligently engage with customers over calls, emails, chat and social media.
“Enabling Oracle Service Cloud users with VoltDelta’s cloud contact service services means that organizations of all sizes can now deliver more personalized customer care to encourage loyalty and contribute to the bottom line,” said Jonathan Huberman, CEO of VoltDelta. “VoltDelta is honored to be recognized by CIOReview’s panel of experts and thought leaders as one of the most promising Oracle Solution Providers.”
Read Jonathan Huberman’s perspective on Transforming Contact Centers into Cloud-based Customer Experience Centers in CIOReview here.
CIOReview constantly endeavors to identify "The Best" in a variety of areas important to tech business. Through nominations and consultations with industry leaders, our editors choose the best in different domains. Find out more at http://www.cioreview.com.
VoltDelta is a global cloud-based contact center provider with 35 years of experience. We perform intelligent, data-driven contact management to optimize your customer’s journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. VoltDelta is part of NewNet Communication Technologies. For more information please visit: http://www.voltdelta.com