99% of respondents rate PrinterLogic's ease of use as "great" or better
St. George, Utah (PRWEB) February 02, 2016
PrinterLogic, the leading Enterprise Printer Management solution, today announced a selection of noteworthy results from a comprehensive customer survey conducted by TechValidate, an independent research organization.
The research surveyed 254 long- and medium-term customers on various aspects of their experience after deploying PrinterLogic as their chosen enterprise printing solution. Questions posed to the respondents concerned install time, ROI, added value, security and more. Ultimately the study collected 2,302 data points and yielded 22 case studies.
The results released today shed light on two distinct areas — specifically, the ease of use and flexibility of PrinterLogic. The portion of the survey focusing on ease of use dealt with specific areas such as printer driver management, ease of deployment (software), ease of use and printing security. The survey questions concerning flexibility examined how many sites were in the respondent's organization and the number of networked printers in the organization. Highlights include:
PrinterLogic ease of use earns high praise
96% of respondents rate PrinterLogic's printer driver management as "great" or better; more than three-quarters rate it "excellent" or "amazing."
99% of respondents rate PrinterLogic's ease of use as "great" or better; nearly two-thirds rate it as "excellent" or better.
Yet this world-class ease of use did not entail a compromise in security: 92% of respondents rated the security of PrinterLogic as "great" or better; nearly two-thirds rated it as "excellent" or better.
(Source: TechValidate. TVID: 66B-C59-ADA)
PrinterLogic has proven to be flexible in all environments, regardless of size
Just over half of the respondents are using PrinterLogic in organizations with 25 sites or fewer. By the same token, nearly half have 26+ sites; 20% have 100 or more.
(Source: TechValidate. TVID: 300-E26-C6D)
59% of respondents have deployed PrinterLogic in organizations with fewer than 500 printers; 10% have more than 2,500 printers.
(Source: TechValidate. TVID: 707-D4F-103)
"We believe these results make a strong and noteworthy case for two key strengths of PrinterLogic," says Andrew Miller, Vice President of Marketing for PrinterLogic. "Our enterprise print management software was designed to be a robust and easy-to-use solution that not only replicates but exceeds the functionality of print servers. Clearly, our customers' experience shows that our constant focus on PrinterLogic's seamless integration into a variety of environments along with its straightforward management tools has not gone unnoticed or unappreciated."
Record levels of customer satisfaction
TechValidate has calculated a Net Promoter Score (NPS) of +66 with an average NPS rating of 8.9 for PrinterLogic — some of the highest NPS values TechValidate has ever seen. The NPS is a metric for how many current customers would recommend PrinterLogic to a colleague.
Both the general and the specific results of the TechValidate research showed impressive levels of customer satisfaction due to factors such as high return on investment, cost and speed of deployment, and ease of use — all of which met or exceeded the respondents' already high expectations. The results highlight PrinterLogic's claims relative to traditional print solutions: namely, centralized management, granular auditing and reporting, user empowerment through self-service, robust flexibility, seamless integration, and low maintenance.
PrinterLogic is the world's leading Enterprise Printer Management solution for server-less remote site printer deployments. With more than 1,500 customers in over 120 countries, PrinterLogic enables organizations of all sizes to eliminate print servers. PrinterLogic's single integrated printer management platform is an on-premises web application that simplifies the management, migration, and deployment of printers while drastically reducing cost. For more information, or for a free trial, please visit http://www.printerlogic.com. Questions? Watch our Video or connect with us on Twitter at @PrinterLogic or follow us on Facebook, LinkedIn, YouTube, Instagram and Google+.