Behind every complaint is a request. The task is to hear people out, then ask what they want. -Paul Axtell
Portland, Oregon (PRWEB) February 03, 2016
Hiring managers know that if you recruit personnel with excellent communication skills, you’ll avoid all the confusion, distrust, mistakes and anxiety that arises when people fail to interact with openness and clarity.
However, evaluating this skill effectively is not always possible in a few interviews. Nearly everyone has complaints at some point, and managers should have a clear process to handle these complaints.
Lucid is delighted to announce the release of a new meeting template, designed by Paul Axtell, author of Meetings Matter: 8 Powerful Strategies for Remarkable Conversations.
The new meeting template allows managers and supervisors get to the heart of employee questions or concerns. The templates are designed to allow anyone in a company to raise issues in a productive way.
When a company is new and starting out, there is generally a high level of communication between staff. However, as the company grows and adds layers of management, the dissemination of information can be greatly reduced, adding unnecessary confusion.
Given a void in information, people will make something up to fill the void, and they will be left with "not knowing” or listening to rumors. Without information or open communication, trust tends to erode, and when trust is low, employees will often disengage and hold back their true thoughts for fear of retribution. Anything a company can do to provide clarity to workers is beneficial to the business as a whole.
Axtell’s framework provides a method for surfacing and working through questions and complaints in a structured setting. The complete template includes:
- A draft agenda
- Pre-defined meeting settings
- A 13-page facilitators guide, including:
◦ Description of the Protocol for Handling Questions and Complaints
◦ Detailed tips for preparing the meeting
◦ Step-by-step instructions for running this meeting
◦ Resource guide with links to detailed technique descriptions
Since templates are built in to Lucid’s meeting tools, users can select this template during setup with one click and all of the settings will be automatically applied. Participants in the meeting are taken through a process to confidently come to an agreement or reach alignment on proposed issues.
Bringing staff members to a higher level of performance involves strong relationships and trust. Trust increases engagement, and engaged employees tend to feel the company they work for values their work and has their best interests in mind, so they do their best work every day.
“In the work setting, good managers create an environment in which people feel safe to question, speak up, and, yes, even complain. In fact, people who are willing to speak up about something that is not working for them are a gift to the organization.” said Axtell. "Behind every complaint is a request. The task is to hear people out, then ask what they want. The new meeting template allows managers to do just that, which is easier than confronting someone directly."
Visit http://bit.ly/1PPqk6t to learn more and download the immediately usable template, or sign up for a Lucid Meetings trial at https://meet.lucidmeetings.com/user/register to start using the integrated templates today.
Any supervisor, manager, or leader that wants people at their best must cultivate a practice of allowing people to express anything that might be of concern. Use of this protocol over time will help create a culture of openness to growing and sustain a great organization.
About Paul Axtell (http://www.paulaxtell.com)
Paul Axtell provides consulting and personal effectiveness training to a wide variety of clients, from Fortune 500 companies and universities to nonprofit organizations and government agencies. A large focus of his work is how to run effective and productive meetings—to turn them from dreaded calendar items into vital, productive sessions with measurable results.
He is the author of the award-winning book Meetings Matter: 8 Powerful Strategies for Remarkable Conversations, Being Remarkable, and Ten Powerful Things to Say to Your Kids: Creating the Relationship You Want with the Most Important People in Your Life, which applies the concepts of his work to the special relationships between parents and children of all ages.